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Search found 2 matches
- Wed Jun 16, 2010 11:57 am
- Forum: Plum DEV Q&A
- Topic: Receive CTI data from PBX transfer using Genesys CTI
- Replies: 2
- Views: 8151
Re: Receive CTI data from PBX transfer using Genesys CTI
I have a bit more clarification on my original post: I have a customer who would like to integrate their call center with our audio service by transferring customer calls and passing along some data. Capacity: how many simultaneous calls can be supported by the 800 number associated with the account...
- Tue Jun 15, 2010 6:33 pm
- Forum: Plum DEV Q&A
- Topic: Receive CTI data from PBX transfer using Genesys CTI
- Replies: 2
- Views: 8151
Receive CTI data from PBX transfer using Genesys CTI
Hi, I have a customer who wants to initiate a transfer from their PBX to a hosted IVR system on PlumVoice. As part of the transfer they want to deliver relevant data using Genesys CTI. Is there a way for PlumVoice to receive this data and make it available to my vXML scripts as variables? thanks, Max