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Search found 23 matches

by neilstebbing
Wed Dec 29, 2010 2:26 pm
Forum: Plum DEV Q&A
Topic: Call Log Accumulation
Replies: 1
Views: 2641

Call Log Accumulation

We host our own IVR so the only reporting option we have is to parse through call logs. I will need to accumulate call logs so i can get monthly stats e.t.c. Does it only keep the last log? If not, Where are the call log files kept? We are in a windows environment so i'm going to need to automate th...
by neilstebbing
Wed Dec 29, 2010 2:06 pm
Forum: Plum iOn Q&A
Topic: Reporting/Statistics
Replies: 2
Views: 15434

Re: Reporting/Statistics

Ah yes i guess our Salesperson is confused and doesn't know what they sold us. We host our own IVR so reports/stats will have to be custom written. Thanks.
by neilstebbing
Wed Dec 29, 2010 12:07 pm
Forum: Plum iOn Q&A
Topic: Reporting/Statistics
Replies: 2
Views: 15434

Reporting/Statistics

I have just emailed and got a response from our Plum Salesperson and he suggested we get some reporting/statistics out of the box. I will need help getting to the reporting options because our IVR portal has no links for reports nor statistics. It has call logs e.t.c but not a lot else. Can someone ...
by neilstebbing
Mon Dec 20, 2010 11:40 am
Forum: Plum DEV Q&A
Topic: prosody rate can i set this with a property
Replies: 4
Views: 4635

Re: prosody rate can i set this with a property

oh so it stays at that setting just until the end of the current script right, so at script end it will be reset to default?
by neilstebbing
Mon Dec 20, 2010 11:14 am
Forum: Plum DEV Q&A
Topic: prosody rate can i set this with a property
Replies: 4
Views: 4635

Re: prosody rate can i set this with a property

So therefore i can set the prosody tag once and it will stay like that....awesome
by neilstebbing
Mon Dec 20, 2010 10:17 am
Forum: Plum DEV Q&A
Topic: prosody rate can i set this with a property
Replies: 4
Views: 4635

prosody rate can i set this with a property

Can i set the prosody rate with a property for the entire script instead of putting the prosody tag everywhere? Our IVR seems to speak everything back slightly too fast. I can't find a property for it.
by neilstebbing
Fri Dec 17, 2010 2:19 pm
Forum: Plum DEV Q&A
Topic: this keeps hitting the nomatch tag, why?
Replies: 10
Views: 7390

Re: this keeps hitting the nomatch tag, why?

Is it possible that the IVR hardware has been configured improperly? Could it be IIS where the vxml is hosted needs some configuration to have the number data type work correctly?

I'm just throwing things out there because i am completely stumped.
by neilstebbing
Fri Dec 17, 2010 2:15 pm
Forum: Plum DEV Q&A
Topic: this keeps hitting the nomatch tag, why?
Replies: 10
Views: 7390

Re: this keeps hitting the nomatch tag, why?

Call log from the last call Fri 17 Dec 2010 01:11:37 PM CST: Call Start Event: ANII 2252058062 DNIS 9224240 VURL /usr/local/plumvp/config/director.vxml DocumentParser::FetchDocument() DocumentParser::FetchDocument(/usr/local/plumvp/config/director.vxml) Attempting to fetch file:///usr/local/plumvp/c...
by neilstebbing
Fri Dec 17, 2010 2:13 pm
Forum: Plum DEV Q&A
Topic: this keeps hitting the nomatch tag, why?
Replies: 10
Views: 7390

Re: this keeps hitting the nomatch tag, why?

I changed your code slightly to re-create the problem as per below <?xml version="1.0" encoding="utf-8"?> <vxml version="2.1"> <property name="inputmodes" value="dtmf"/> <form id="mainmenu"> <var name="test" /> <field name="m...
by neilstebbing
Fri Dec 17, 2010 1:56 pm
Forum: Plum DEV Q&A
Topic: this keeps hitting the nomatch tag, why?
Replies: 10
Views: 7390

Re: this keeps hitting the nomatch tag, why?

that works fine. it was a data type of number that was the problem though
by neilstebbing
Thu Dec 16, 2010 2:26 pm
Forum: Plum DEV Q&A
Topic: this keeps hitting the nomatch tag, why?
Replies: 10
Views: 7390

Re: this keeps hitting the nomatch tag, why?

FYI...Copied and Pasted from my previous post

dtmf input: 12300
received event: nomatch:

dtmf input: 123*00
received event: nomatch:

dtmf input: 123
received event: nomatch:
by neilstebbing
Thu Dec 16, 2010 2:23 pm
Forum: Plum DEV Q&A
Topic: this keeps hitting the nomatch tag, why?
Replies: 10
Views: 7390

Re: this keeps hitting the nomatch tag, why?

Certianly i am able to replicate it. It's the code as posted and enter any numeric digits. I posted the call log you should be able to see what i entered. Without fail it never matches
by neilstebbing
Thu Dec 16, 2010 1:29 pm
Forum: Plum DEV Q&A
Topic: this keeps hitting the nomatch tag, why?
Replies: 10
Views: 7390

Re: this keeps hitting the nomatch tag, why?

Thu 16 Dec 2010 12:24:11 PM CST: Call Start Event: ANII 2252058062 DNIS 9224240 VURL /usr/local/plumvp/config/director.vxml DocumentParser::FetchDocument() DocumentParser::FetchDocument(/usr/local/plumvp/config/director.vxml) Attempting to fetch file:///usr/local/plumvp/config/director.vxml Click he...
by neilstebbing
Thu Dec 16, 2010 1:29 pm
Forum: Plum DEV Q&A
Topic: this keeps hitting the nomatch tag, why?
Replies: 10
Views: 7390

this keeps hitting the nomatch tag, why?

No matter what i enter it keeps raising nomatch. Shouldn't something match a number? <?xml version="1.0" encoding="utf-8"?> <vxml version="2.1"> <property name="inputmodes" value="dtmf"/> <form id="AmountMenu"> <field name="Amount"...
by neilstebbing
Thu Dec 02, 2010 1:36 pm
Forum: Plum DEV Q&A
Topic: Data Exchange
Replies: 4
Views: 5990

Re: Data Exchange

Thank you. that worked...i changed my vbscript to...Me.litMsg.Text = "'why is this not working'"

and then it worked as per your reply... :D :D :D