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Search found 23 matches
- Wed Dec 29, 2010 2:26 pm
- Forum: Plum DEV Q&A
- Topic: Call Log Accumulation
- Replies: 1
- Views: 3857
Call Log Accumulation
We host our own IVR so the only reporting option we have is to parse through call logs. I will need to accumulate call logs so i can get monthly stats e.t.c. Does it only keep the last log? If not, Where are the call log files kept? We are in a windows environment so i'm going to need to automate th...
- Wed Dec 29, 2010 2:06 pm
- Forum: Plum iOn Q&A
- Topic: Reporting/Statistics
- Replies: 2
- Views: 24236
Re: Reporting/Statistics
Ah yes i guess our Salesperson is confused and doesn't know what they sold us. We host our own IVR so reports/stats will have to be custom written. Thanks.
- Wed Dec 29, 2010 12:07 pm
- Forum: Plum iOn Q&A
- Topic: Reporting/Statistics
- Replies: 2
- Views: 24236
Reporting/Statistics
I have just emailed and got a response from our Plum Salesperson and he suggested we get some reporting/statistics out of the box. I will need help getting to the reporting options because our IVR portal has no links for reports nor statistics. It has call logs e.t.c but not a lot else. Can someone ...
- Mon Dec 20, 2010 11:40 am
- Forum: Plum DEV Q&A
- Topic: prosody rate can i set this with a property
- Replies: 4
- Views: 6825
Re: prosody rate can i set this with a property
oh so it stays at that setting just until the end of the current script right, so at script end it will be reset to default?
- Mon Dec 20, 2010 11:14 am
- Forum: Plum DEV Q&A
- Topic: prosody rate can i set this with a property
- Replies: 4
- Views: 6825
Re: prosody rate can i set this with a property
So therefore i can set the prosody tag once and it will stay like that....awesome
- Mon Dec 20, 2010 10:17 am
- Forum: Plum DEV Q&A
- Topic: prosody rate can i set this with a property
- Replies: 4
- Views: 6825
prosody rate can i set this with a property
Can i set the prosody rate with a property for the entire script instead of putting the prosody tag everywhere? Our IVR seems to speak everything back slightly too fast. I can't find a property for it.
- Fri Dec 17, 2010 2:19 pm
- Forum: Plum DEV Q&A
- Topic: this keeps hitting the nomatch tag, why?
- Replies: 10
- Views: 11467
Re: this keeps hitting the nomatch tag, why?
Is it possible that the IVR hardware has been configured improperly? Could it be IIS where the vxml is hosted needs some configuration to have the number data type work correctly?
I'm just throwing things out there because i am completely stumped.
I'm just throwing things out there because i am completely stumped.
- Fri Dec 17, 2010 2:15 pm
- Forum: Plum DEV Q&A
- Topic: this keeps hitting the nomatch tag, why?
- Replies: 10
- Views: 11467
Re: this keeps hitting the nomatch tag, why?
Call log from the last call Fri 17 Dec 2010 01:11:37 PM CST: Call Start Event: ANII 2252058062 DNIS 9224240 VURL /usr/local/plumvp/config/director.vxml DocumentParser::FetchDocument() DocumentParser::FetchDocument(/usr/local/plumvp/config/director.vxml) Attempting to fetch file:///usr/local/plumvp/c...
- Fri Dec 17, 2010 2:13 pm
- Forum: Plum DEV Q&A
- Topic: this keeps hitting the nomatch tag, why?
- Replies: 10
- Views: 11467
Re: this keeps hitting the nomatch tag, why?
I changed your code slightly to re-create the problem as per below <?xml version="1.0" encoding="utf-8"?> <vxml version="2.1"> <property name="inputmodes" value="dtmf"/> <form id="mainmenu"> <var name="test" /> <field name="menuchoice" type="number"> <prompt> For sales, press 1. For tech support, pr...
- Fri Dec 17, 2010 1:56 pm
- Forum: Plum DEV Q&A
- Topic: this keeps hitting the nomatch tag, why?
- Replies: 10
- Views: 11467
Re: this keeps hitting the nomatch tag, why?
that works fine. it was a data type of number that was the problem though
- Thu Dec 16, 2010 2:26 pm
- Forum: Plum DEV Q&A
- Topic: this keeps hitting the nomatch tag, why?
- Replies: 10
- Views: 11467
Re: this keeps hitting the nomatch tag, why?
FYI...Copied and Pasted from my previous post
dtmf input: 12300
received event: nomatch:
dtmf input: 123*00
received event: nomatch:
dtmf input: 123
received event: nomatch:
dtmf input: 12300
received event: nomatch:
dtmf input: 123*00
received event: nomatch:
dtmf input: 123
received event: nomatch:
- Thu Dec 16, 2010 2:23 pm
- Forum: Plum DEV Q&A
- Topic: this keeps hitting the nomatch tag, why?
- Replies: 10
- Views: 11467
Re: this keeps hitting the nomatch tag, why?
Certianly i am able to replicate it. It's the code as posted and enter any numeric digits. I posted the call log you should be able to see what i entered. Without fail it never matches
- Thu Dec 16, 2010 1:29 pm
- Forum: Plum DEV Q&A
- Topic: this keeps hitting the nomatch tag, why?
- Replies: 10
- Views: 11467
Re: this keeps hitting the nomatch tag, why?
Thu 16 Dec 2010 12:24:11 PM CST: Call Start Event: ANII 2252058062 DNIS 9224240 VURL /usr/local/plumvp/config/director.vxml DocumentParser::FetchDocument() DocumentParser::FetchDocument(/usr/local/plumvp/config/director.vxml) Attempting to fetch file:///usr/local/plumvp/config/director.vxml Click he...
- Thu Dec 16, 2010 1:29 pm
- Forum: Plum DEV Q&A
- Topic: this keeps hitting the nomatch tag, why?
- Replies: 10
- Views: 11467
this keeps hitting the nomatch tag, why?
No matter what i enter it keeps raising nomatch. Shouldn't something match a number? <?xml version="1.0" encoding="utf-8"?> <vxml version="2.1"> <property name="inputmodes" value="dtmf"/> <form id="AmountMenu"> <field name="Amount" type="number"> <prompt> Enter digits of the amount to be transferred...
- Thu Dec 02, 2010 1:36 pm
- Forum: Plum DEV Q&A
- Topic: Data Exchange
- Replies: 4
- Views: 8141
Re: Data Exchange
Thank you. that worked...i changed my vbscript to...Me.litMsg.Text = "'why is this not working'"
and then it worked as per your reply...
and then it worked as per your reply...