Plum IVR Support

I know that it's nomatch, since they're hearing the text that we play on nomatch. Unfortunately, the call logs don't display what digits were detected. It would be nice if I could capture this. Can I put something like this... <data name="verification" src="http://ourdomain.com/WriteCode.aspx" namel...

Here is the relevant snippet of code: <property name="inputmodes" value="dtmf" /> <field name="secretCode" type="digits?length=5"> <prompt>Please press your 5-digit code on your telephone keypad.</prompt> <filled>...</filled> <nomatch>I'm sorry. I didn't get exactly 5 digits. Please check the 5-digi...

Our application is being hosted on the Plum hosting platform. When users first call, they are asked to enter a 5-digit code to identity themselves. About 20% of our users have reported that our application is not always recognizing all 5 digits of DTMF input (though it is recognizing some of the dig...

Here are the relevant lines from the call log: Attempting to fetch http://mycompany.com/dev/CheckCode.xml Parse error in file "http://mycompany.com/dev/CheckCode.xml", invalid XML errno: 205 uri http://mycompany.com/dev/CheckCode.xml received event: error.badfetch: I posted the contents of the XML f...

Oops -- I realized that the second line that I posted from our server logs was from when I tried a POST instead of a GET. (No, that didn't help.) For the sake of the direct side-by-side comparison with my Web browser's get, here is a line from the server log from when the Plum Voice application did ...

As far as I can see from our server logs, the page is being served. In order to do a direct side-by-side comparison, I took out namelist="secretCode" from my <data> tag, so that I would not be sending any parameters with the GET Request for the XML page. Here is the line in my server log that shows ...

I am working with the Plum Voice free trial developer account. I am attempting to run the following very simple script: <?xml version="1.0"?> <vxml version="2.0"> <form> <field name="secretCode" type="digits?length=5"> <prompt> Please press or say your 5-digit code. </prompt> </field> <block> <data ...