Plum IVR Support

Glad to hear they are working.

We have 100+ files that could possibly need to be re-encoded. Is there a way for us to test these files to see which generate an error on the new platform?

This would save us the time and expense of re-encoding all of them.

Thanks.

Thanks for the information. The audio files were created by a professional voice-over artist in a recording studio. They play without any problem on our current Plum system. And no problems with Windows Media player or iTunes. I'll ask an audio engineer to look at them for his observations. Will let...

Audio files are on their way to you now.

Thank you for your help.

The application code has been e-mailed to you.

On the hosted platform I changed the TTS engine to Cepstral and we will test again.

Thanks for your help.

Thank you for the information. Our on site system is Plum Voice Platform 2.5. I believe the system is using the Cepstral Theta engine for speech synthesis, however I can find no confirmation of this through the on site control panel. The application code does specify voice name "diane", however. Can...

I am working on a project to transfer my onsite system IVR application over to your hosting environment. I am having a few issues I am hoping you can help me with? My company name is The Bill Sims Company. A) On our hosting demo number 877-333-0838 the Plum hosting system TTS is reading back numbers...