Plum IVR Support

Hi,

Does anyone have any suggestions or see anything I am doing incorrectly in the form?

Thanks for any help.

I am calling the same answering machine for each outbound call I make, and sometimes the call is recognized as an answering machine, other times it is recognized as voice. The same is true with the voice mail on my cell phone. I understand that the system is not 100% accurate on callee type detectio...

Sorry, i hit Submit too soon. Here is the vxml...

<form id="OutboundIVRMsg">
<block>
<prompt>
<say-as type="Address">123 Main St</say-as>
</prompt>
</block>
</form>

The Say-as Address tag seems to handle some abbreviations and not others. For example, it will pronounce "Ave" as "Avenue" and "Ln" as "Lane", but it does not seem to recognize "Dr" or "St". Is there any way to get this to work? <form id="OutboundIVRMsg"> <block> <prompt> <say-as type="123 Main St">...

I disabled bargein and it is much faster now. Thanks!

Our outbound IVR system is playing a message that we built by concatenating several audio messages and filling in some dynamic information such as account number, account balance, date using the automated voice. There is a very long delay when the call is answered, and it seems that it's taking abou...

Nevermind, it was complaining about the space in the folder name "Audio Files", not the wav file format. I removed the space and it's working fine now.

Thanks for your help.

I was able to use the Amplify effect in Audacity to make the files sound much better. I exported the files and saved them in WAV format, but now I'm getting the error below: (000028;044;1329964997) [inet] ERROR: HTTP/1.1 400 Bad Request - http://staging.totalbillings.com/CCSIVR/Audio Files/HARRISONB...

Thanks for the reply. I was able save the files to our server by right clicking on them, so we can have the clients record their messages through your system and then move them to our server. The biggest problem we were having was that the clients were not familiar with how to record messages in the...

I am developing an outbound IVR system that will be used by several different clients. I would lilke for each client to be able to record their own messages in the repository, but I am afraid of clients accidentally deleting each others files if they are all using the same repository. Would it be po...

Thanks, that was exactly what I was looking for.

Hello, I have 2 questions related to outbound IVR. 1) Our IVR system is implemented using aspx pages and c#. I am adding outbound IVR support and everything is working fine except for the result_url call. I am specifying an aspx web page as the result_url and that page is being called successfully a...

Hi, Increasing the timeout doeesn't seem to help. We have 2 customers using our IVR system through different phone numbers, and one sees the problem frequently and the other only sees it occasionally. The only difference between the two is the one that fails frequently passes back an additional para...

Here is the full set of forms that we were processing... - <vxml version="2.0"> <property name="inputmodes" value="dtmf" /> <property name="timeout" value="3s" /> <property name="interdigittimeout" value="4s" /> - <catch event="nomatch"> <reprompt /> </catch> - <catch event="noinput"> <reprompt /> <...

Our IVR application experiences several bad fetch timeout issues each day, always when trying to call the same aspx page. I have put logs in the aspx.cs code, and it looks like our code is running in about 1 second. After we exit our .aspx.cs code (we write the next vxml form to a asp literal field)...