Plum IVR Support

weird.

thought I'd set the root attribute/nodes -- must have had a typo b/c when I retested - all worked great. thanks!

Hi I am aware that recognition can't be perfect. But i would expect that IVR can recognize a material difference between "Colma" "Oakland" the consonants are very different. If we go only by vowels, well. IVR wouldn't function. Again, I would expect there to be a confidence in the 60s, based on your...

Sorry that suggestion is not helpful. The confidence level only determines at what %confidence PV considers an utterance to have a match or not. My point is that the attached files show that PV determined a 90+% confidence. Even if I raise the confidence as you suggest, the problem remains the same:...

Hello I noticed what looked like a gross mismatch when using an XMl grammar. sensitivity at .65 confindence at .40 Please see the examples below. I am less concerned with mismatches - they happen. I am quite concerned with the confidence however. I would expect a 60% or lower match - not in the nine...

Hello, I am trying to run this grammar but get an "error.grammar.inlined" error; what I am trying to do is this: I have a word-based grammar and want to add a digit-based grammar. I want to be able to get a match using either a word, or a series of digits. I then need to extract the semantic result ...

Hello I would love to get my hands on the matching hypotheses - I see them in the log for each match, but would like to exposes these when I post the response to my app. This is mainly for QA purposes where I want to see if (and which) other grammar matches were considered (thus dropping the confide...

Hah! check this out. I am coding around this issue with the following approach: set a confidence level that is low: 0.4 or so this will cause PV to find a match unless you're WAY off. before I act on the match (in <filled>) i check whether the confidence is high enough for me to believe the match. <...

Yup got it - thanks!

Hi I reviewed that post but find myself in the same boat: per the post I would do <nomatch count="3"> <reprompt> <record/> </nomatch> meaning I would have to ask the user to repeat a 4th time. what I am essentially asking, is it possible to keep the app from discarding the utterance in case of a no ...

AArrgh.

I will retry. Just noticed in Log that the values I am looking for ARE being set - I just omitted them from the submit namelist!

THanks for the prompt response.

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Hello I am trying to have conditional logic within a catch block - depending on whether values are set I want to fork the decision - however this doesn't seem to work. Suggestions? <field name="thisfield"> <catch event="connection.disconnect.hangup"> <var name="var1"/> <if cond="typeof thisfield$ !=...

Hello I have a script that works well except for one thing: On the 3rd nomatch I want to end the loop and terminate the call. When I do this I'd like to access the last-recorded utterance. It seems, however, that the application values are cleared when I am inside a nomatch block (attempts to use <s...