Plum IVR Support

Hello all,

I've searched through the posts but didn't find much on this subject. What I wanted to know is if there is a built in process for encrypting recordings that contain sensitive information. Any information on this would be great.

Hello all, I did try the previous code without the <block> tags but still was unable to transfer. Would it be safe to assume that this is a configuration problem with not being able to dial out on the ISDN lines? I really appreciate your effort and responses to this issue. I'm not sure where to go f...

Hi all, thank you for the example and it makes sense that we have to dial 9 to get an outside line. I used the script example that you posted and it waited for the timeout, disconnected, and got the following in the call log: Wed 27 Oct 2010 03:50:46 PM CDT: Call Start Event: ANII DNIS 3213 VURL /us...

Hello again, This is what I found when going through the call and error logs, I believe it has something to do with the error at the bottom. We attmpted to to a transfer to an extension internally: VXI::var_element(name="strLang" expr = "'eng'") VXI::var_element(name="strID" expr = "session.id") VXI...

Hello all, Once again thank you for helping me on this problem. I have yet to get the script to transfer. I tried the code suggested in an external "transfer.php" page using a subdialog with no luck. I've tried it with the dest="#", dest="tel:+#" with no success. I have confirmed that there are defi...

Hello all, Here is a sample of the logfile generated by our Plum server, I hope this helps, stuck at the moment: GrammarManager::CreateGrammarFromString(): --------- <?xml version='1.0'?> <grammar xml:lang="en-us" mode="voice"> 1{eng}|2{fre} </grammar> --------- GrammarManager::CreateGrammarFromStri...

Hello all, Once again thank you for your help. I made the changes suggested and I no longer generate errors but when the IVR gets to the <transfer> section there is dead air then hangs up. I will try to get ahold of the Plum logfiles to see what's going on. In the meantime, is there anything that wo...

I changed the code to dest="#" but still no transfer. Is there anything that I have to check with the Plum system to ensure that outbound calls can be transferred. Could you provide an examle with the code that I have that will transfer to any number outside of the center where Plum exists? Please l...

Hi all, What I am attempting to do is when a call comes in, prompt them for a choice of language (DTMF), based on that keypress have them transferred to an outside number. What I do know is that a "9" must be dialed to get an outside line. <?xml version="1.0"?> <vxml version="2.1"> <property name="f...