Plum IVR Support

Hello, I would like to know if there is a way to activate the # button to skip survey questions. Currently, my survey only allows users to skip the first survey question by pressing #. I would like respondents to have the option to skip any question that they would like pressing #. Any guidance woul...

Hello,

Thank you. I figured out how to use skip logic.

Hello,

I am working on the following survey: "Revised ASCQ-Me IVR Survey copy."

Thank you,
Miriam

Hello

I am having a difficult time recording my intro message. I recorded my intro message via the telephone, but when I test my survey via the phone, the automated systems reads my message. Please provide some guidance on how to upload my own recording for the intro message.

Thank you.

Hello, I am having a difficult time getting skip logic to work when I test out my survey. For example, I have questions 1 and 2 listed on page 1 of my survey and question 3 is listed on page 2 of the survey. If the respondent answers "0" to question 1, I want to direct them to question 3 on page 2. ...

Thank you for your response. How can I delete a built in response? Once I go to the "upload and record audio" section, I am not sure what functions to use in order to delete a built in response or upload a new response.

Thank you

Hello,

I would like to know if there is a way to delete or modify a built-in recording for my IVR survey. For example, as opposed to having the automated voice say "To select '0' times, press '0'" for a response, can I modify that built in recording to say "For 0 times, press '0'"?

Thank you.