Plum IVR Support

Hello Support, Are we certain I can specify ANY digits for ANI? I have ran into instances many times where the ANI I specify must be valid for the carrier I am using to make the call. In some cases, carriers even require the ANI I specify to be linked to my account (e.g. I cannot specify a ANI for a...

Hello Support, Thank you for the reply and information. Would control be possible in the PlumVoice "IVR in the Cloud" service? I am actually looking to set this up within Plum's Cloud, so the ANI/telephone number would be one registered within the portal. Right now we have a PlumVoice IVR server ons...

Hello, We have a vxml application that will transfer callers to outside telephone numbers. When this transfer occurs, is there a way I can 'hide' the caller id on the telephone number that will be receiving the transfer? By 'hiding' I mean have the caller id come up as restricted, private, out of ar...

This works perfectly, thank you very much!

Hello Support, Curious if anyone has any ideas around how to increase the time to allow a user to key in response before the system assumes the user is done. Take the following vxml script: <?xml version="1.0" ?> <vxml version="2.0"> <property name="termchar" value="#" /> <var name="callerid" expr="...

Hello Everyone, Wondering if it is possible to get the current channel usage or availability in the PlumVoice system via vxml? We have a vxml application that transfers people around to different outside phone numbers after call in and authenticate themselves. When this happens the person calling in...

Hello, I am wondering if anyone has ever been able to change the ani on a call transfer to something other than a phone number. Basically I want the call to come through as Unavailable, Restricted, Blocked to the caller the call is transferring to. Take the following example: <form> <field name="tar...