Plum IVR Support

I'm trying to troubleshoot an issue, and it would be a great help to look at the Call Activity logs...however, I'd need to look back at past calls beyond the Current or the immediate Last Log which is all the admin interface provides access. Is there a way to access older logs? I don't seem to be ab...

D'oh. Ok...yes, the disconnect is indeed being caught and handled properly...I was mishandling things on the record save. Fwiw, I was doing a check on whether I had an upload payload, and if I did I'd queue it for processing, then continue or disconnect depending on the context. Which seemed reasona...

Thanks...I will investigate further. I am certain that the submit is not being executed, but I will verify. In the case of a disconnect, record-save.xml does return a simple block w/ exit...however, record-save.xml is not getting executed in the case of it occuring during the prompt. Again, I will v...

Hello, I've discovered that in my record element processing, if a hangup occurs while the prompt is being played, the connect.disconnect event handler is not invoked. Once in record mode, after the beep, the disconnect handling is caught properly. That has always worked fine. It is not unusual for a...

Ok, answered my own question..
I had tried with single quotes, Programmer's Reference noted the double quote requirement.

Thom

Is there a builtin grammar which would include all digits, and also include the * key?

Or is there a way to specify * in a JSGF grammar?

I currently have something like...
but, I need to include *

Thanks,
Thom

Thanks for the clarification! So, really this test case produced a red herring since I used prompts to indicate the action, prompts being the equivalent to quick and dirty printf's. Though, I was further thrown off in that this behaviour did not occur via another platform. And you were refering to t...

This does seem to address the issue...I'm not sure I understand why/how exactly...I have a few questions. On my first look, the solution looked to be primarily <prompt bargin="false"> tags around the text for each of the conditional contents w/ the "pressed" field. Those prompts are just there for t...

tloring : There is one issue I am noticing: intermittently when I press a key (this will happen on consecutive button presses as well), I am getting the audio replay, but the "pressed" field apparently is not getting filled (i'm not getting the spoken elapsed time and button press). It must be fall...

Answered my own question with a test which confirms that it does support cookies.

Does this platform support HTTP cookies?

That's what I get for RTFM...should have just looked at the spec :) Hmm...yes, you're right...then I've also uncovered a mistake in "Definitive VoiceXML" (Adam Hocek, David Cuddihy), which lists <voice> as a child as well in the tag summary. I realize now I didn't really need it there - I was thrown...

The <voice> tag w/i a choice tag is generating an bad fetch error. The validator does in fact give an error, however, <voice> should be a valid child tag of <choice> (per plum online reference and other sources). Or am I missing something? Thanks. Validation Results: Error at line 12, char 79 Messag...

Is there a way to globally set the voice name, such that all prompts subsquently use that rather than have to add a <voice> tag everywhere? I do not see a property setting available to do so, and I would like to change the default voice.

Thanks.

I currently have an application running on Murrow, which is a dictation application. When the user concludes, the recording is posted to our remote webserver to be processed/stored. My problem is that some of these dictation calls can be long, and I am getting complaints from users about the time it...