Plum IVR Support

Hi support, I asked a related question long ago, but this issue is coming up again: i have a <record> block like this : <record name="audiomsg"> <catch event="connection.disconnect.hangup"> <var name="duration" expr="audiomsg$.duration"/> <submit next="http://mydomain.com/" namelist="audiomsg durati...

I think this may be a Plum bug, not sure; I've added a catch tag like so : <catch event="nomatch noinput"> I'm sorry. I didn't get that. <reprompt/> </catch> to my application. However, what I'm seeing from the Plum logs is that a user will mysteriously stay on the line, not enter anything, and keep...

related to my previous message re: recording duration, i've noticed that the variable name$.duration is only available on dtmf-terminated recordings. I am currently using a catch block to submit any recording that is terminated by a hangup. However, in this case the duration variable is not availabl...

Hi,

the 'max digits algorithm' you speak of would be highly desirable. Is there a way I can formally request this enhancement, or track its progress?

cheers,

-Todd

From what I can tell, it looks like when we do a <record>, the variable name$.duration returns not the runtime of the recording, but of the entire dialog; that includes any prompts we have played, etc. if name$.duration is only available in the <record> tag, I would think it should contain just the ...

I'd like to use the builtin grammar 'digits' with its length and maxlength paramters. I've noticed that these parameters cause the result to return immediately when the first 'n' digits are entered, and drops any remaining input. this is the desired behavior of our application. However, the digits g...