Plum IVR Support

We ran a couple of concurrent tests using our own IVR service (which routes IVR traffic from London to Brazil over public internet) and the DTMF tones were properly recognised by the same MSISDNs that had not worked for the Plum Voice IVR survey. This would imply that the issue is not with the local...

Hi, I am currently testing a IVR survey being sent to 2 Brazilian MSISDNs (Claro & TIM) & 2 Irish MSISDNs (O2 & Vodafone). The IVR works perfectly well for both the Irish networks with DTMF tones being recognised (testing is being undertaken locally in Ireland). However the IVR appears to not be rec...

Hi,

Is there any facility wherein i can export my IVR Survey Summary Reports to PDF or MS Word or some other e-mail friendly software?

Thanks,

Ronan

Hi,

Thanks for the feedback, this was indeed the case with my survey set up.

I have amended and it works now.

Thanks,

Ronan

Hi,

Thanks for the feedback.

Ronan

Hi, On answering the IVR call for my campaign there is a 5 second delay (approx) before the intro message (as configured under the Phone Options in the Survey Settings) is played. Is there some setting i may have inadvertently configured incorrectly or some system message that i may have muted? (I h...

Hi, Many thanks for your response. I have amended my contacts' MSISDNs to have a US exit code prefix. The Brazil MSISDN is now - 0115511991XXXXXX The Ireland MSISDN is now - 011353868XXXXXX However i am still getting the 'Call rejected or no pick-up" response. Any thoughts/suggestions would be great...

Hi,

Many thanks for your reply - this is exactly what i was looking for.

Best regards,

Ronan

Hi,

Is there a setting that enables a user to choose a muti-choice option in an IVR question without having to listen to all available options?

Thanks,

Ronan

Hi,

My Plum Voice Production Account was enabled yesterday.

However, on creating a campaign this morning and attempting to push IVR calls to a Brazil MSISDN and an Ireland MSISDN i am getting a 'Call rejected or no pick-up" response.

Can someone please investigate.

Thanks,

Ronan