We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Search found 12 matches

by Brad Ashmore
Wed May 23, 2012 11:55 pm
Forum: Plum DEV Q&A
Topic: 'transfer' not completing when it reaches voicemail
Replies: 4
Views: 14550

Re: 'transfer' not completing when it reaches voicemail

Hello,

Increasing the timeout to 60 seconds did the trick!

Thanks,
Brad
by Brad Ashmore
Tue May 22, 2012 8:41 pm
Forum: Plum DEV Q&A
Topic: 'transfer' not completing when it reaches voicemail
Replies: 4
Views: 14550

Re: 'transfer' not completing when it reaches voicemail

Correct: One phone number answered by live support person or voicemail.

Here is the transfer statement (fake phone number for the post):

<form id="userSupport">
<transfer dest="1112223333"/>
</form>

Thanks,
Brad
by Brad Ashmore
Tue May 22, 2012 12:04 am
Forum: Plum DEV Q&A
Topic: 'transfer' not completing when it reaches voicemail
Replies: 4
Views: 14550

'transfer' not completing when it reaches voicemail

Hello, Our service uses the 'transfer' function to connect a user to our customer support. The transfer connects the user to our support phone number. If the user calls when we have the support line staffed, we answer (live) and service their call. Otherwise, the user is connected to voicemail and i...
by Brad Ashmore
Tue Feb 14, 2012 1:32 am
Forum: Plum DEV Q&A
Topic: submitting a private post
Replies: 1
Views: 3913

submitting a private post

Hello,

I had been told that customers can post to this forum so that the content (e.g., test URLs) is private. I could not find how to do that. Please post instructions.

Thank you!
by Brad Ashmore
Tue Jan 17, 2012 6:06 pm
Forum: Plum DEV Q&A
Topic: call logs not appearing
Replies: 1
Views: 4057

call logs not appearing

The “Recent Calls” for our IVR account have stopped being listed as of January 1. Can this please be turned back on?
by Brad Ashmore
Sun Dec 14, 2008 11:50 am
Forum: Plum DEV Q&A
Topic: Is there any way to determine the caller's carrier?
Replies: 3
Views: 5025

Is there any way to determine the caller's carrier?

Any guidance/advice would be appreciated!
by Brad Ashmore
Fri Sep 19, 2008 1:01 am
Forum: Plum iOn Q&A
Topic: Plum able to receive SMS messages?
Replies: 1
Views: 5784

Plum able to receive SMS messages?

Hello,

Land lines can be configured to receive SMS. Is Plum so configured? If so, what API would we use to receive text messages?

Thank you.
by Brad Ashmore
Tue Jan 23, 2007 5:16 pm
Forum: Plum DEV Q&A
Topic: data stream available instead of voice channel
Replies: 5
Views: 8357

We'd like to stay with Plum, so, limiting to voice only, can Plum handle voice interaction via a data stream? Thanks!
by Brad Ashmore
Tue Jan 23, 2007 3:19 pm
Forum: Plum DEV Q&A
Topic: data stream available instead of voice channel
Replies: 5
Views: 8357

It is not outbound call initiation, which we presently employ. That uses the PSTN voice channel. I am not sure what we are requesting is technically VoIP, which I read that Plum does not support. Can a data stream (not PSTN voice) be opened via which a user can have their Plum-hosted VXML interaction?
by Brad Ashmore
Tue Jan 23, 2007 10:32 am
Forum: Plum DEV Q&A
Topic: data stream available instead of voice channel
Replies: 5
Views: 8357

data stream available instead of voice channel

Hello, We are developing a mobile application for which we would like to use the multi-mode interaction, including voice (per VXML). To accomplish this, we seek to access Plum via a data channel rather than the PSTN. Is this possible, e.g., to post a URL to Plum and establish a VXML voice interactio...
by Brad Ashmore
Sun Feb 05, 2006 7:02 pm
Forum: Plum DEV Q&A
Topic: commas in "choice" text
Replies: 1
Views: 4198

commas in "choice" text

Hello, I have a script which breaks due to the folowing statement: <choice next="#id1" dtmf="1">If you would like additional information about this demo, its subject matter, and upcoming events please press 1</choice> When I remove the commas, it works fine. I haven't had this issue with other IVRs....
by Brad Ashmore
Fri Dec 30, 2005 4:34 pm
Forum: Plum DEV Q&A
Topic: any way to limit the length of a call?
Replies: 1
Views: 4115

any way to limit the length of a call?

We'd like to protect ourselves from someone connecting to our service and leaving the phone off the hook and tying up a port and running up minutes. Is there some gobal time limit which we can impose to automatically (hopefully tactfully) disconnect someone after N minutes?