Plum IVR Support

Hi,

Thanks for responding. This issue happens across multiple phone lines so it is not a line-specific problem. It also (helpfully!) appears to be intermittent. I am quite happy to set up specific tests if you have anything that you want me to check out.

Adrian

Hi, I'm getting an intermittent error on outbound calls where the first audio prompt is not actually playing even though the log states it was queued. The inputmode property is set globally: <property name="inputmodes" value="dtmf"/> The actual prompt statement look like this: <prompt bargein="false...

Hi, I have embedded some script that calculates the call duration for an outbound call as suggested in other threads in this forum. The last run I did shows a call duration of 1:46 on the Call Activity web page. When I look at the "Last Log" I can see the first time entry is Tue 03 Apr 2007 07:26:02...

Brent,

The variable
session.telephone.dnis
contains the number that the original caller dialed provided they did not withhold it.

Adrian

Hi,

I have managed to obtain a response of
failed / linefailure
on an outbound call. Has there been a change to the expected statuses that can be returned from an outbound call request?

Thanks,
Adrian

Hi, The customer ran 4 tests. Two completed exactly as expected and two exhibited the symptoms described above. All four tests requested the same result_url. I haven't been aware of this issue when making outbound calls in the past. The whole call to the Plum outbound system is set up using a templa...

Hi, I have an issue where a call was placed but the result_url specified in the initial URL was not invoked. The call log shows: Mon 18 Dec 2006 08:59:17 AM EST: Call Start Event: ANII xxxxxxxxxxxxxx DNIS outbounduk VURL http://popproxy-uk.plumgroup.com/director/start.vxml DocumentParser::FetchDocum...

Hi,

What you need to do is to split the <subdialog> tags into their own little forms and call the forms from your <if> tag. If your little forms have the <goto next="#m1"/> at the end of each one then you'll achieve the same result as you've laid out above.

Cheers,
Adrian

Jdee,

Silly me - should have seen this earlier - you're using the wrong queue. The queue you are writting to is the USA platform.

Try sending to "outbound-uk.plumgroup.com" instead.

Adrian

Jdee, Bear in mind the way this platform works is that it carries out a GET on the URL you specify to test for its existance before it actually runs the call and obtains the real VXML via a POST, so your outboundStart.aspx will have to return valid VXML for both types of HTTP connection. Good luck! ...

Hi, Outbound certainly works on the UK platform because I have successfully placed several thousand calls through it! The number structure I have used is the domestic STD code + number format with the leading zero and without imbedded spaces. You can also prefix the number with 141 if you want to su...

You could try something like this: Place a <catch> for the hangup as part of your <transfer>. Test the value of the shadow variable name$.duration. If this is greater than zero then the transfer must have taken place. If it is zero then assume the transfer didn't complete and throw a new hangup even...

Hi,

I have noticed that the platform reports "number unobtainable" as result "failed", callee_type "busy" during outbound calls on the UK platform. Is this what I should expect?

Adrian Naude

Hi, Yes, I understand your comment about the <exit> tag and my application doesn't contain any. It does have a root document and does have a global catch for the hangup event, and this works because it fires sometimes. The point I am trying to make is that not every hangup event that occurs at the t...

Hi, Thanks for the response, but I'm not sure that this has identified the issue. If you insert a <disconnect> as you have suggested then this causes a hangup event to be thrown even when the call has completed normally, which isn't what I need. What I want to be able to do is to trap a hangup issue...