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Search found 34 matches

by admin
Thu Aug 08, 2019 10:05 am
Forum: Plum DEV Q&A
Topic: throw does not cause count to increment for nomatch event
Replies: 1
Views: 2072

Re: throw does not cause count to increment for nomatch even

Hi Ajay, We'd be happy to look into this for you. If possible, please include the entire root document. This will provide context for our troubleshooting. The third catch submits data to a web service. Are you sure you're getting a return value from that service? For debugging, I would suggest addin...
by admin
Mon Jul 01, 2019 1:51 pm
Forum: Plum DEV Q&A
Topic: Masking data for Analytics
Replies: 1
Views: 2470

Re: Masking data for Analytics

Hello,

"<%=call_id %>" may not work. An alternative is to replace "<% .. %>" with "<value expr= .. />"; i.e, "<log>call id: <value expr="call_id"/></log>". Besides this, the block looks valid. Please let us know if you have any further questions.

Regards,
Plum Support
by admin
Fri Jun 28, 2019 3:10 pm
Forum: Plum Fuse+ Q&A
Topic: Reporting Attempts vs Connections
Replies: 12
Views: 6009

Re: Reporting Attempts vs Connections

Hi,

Thanks for contacting us! We see that you have also submitted a ticket directly to our support team so we will be happy to continue to assist you there.

Regards,
Plum Support
by admin
Thu Jun 27, 2019 12:40 pm
Forum: Plum DEV Q&A
Topic: Not getting caller ID name passed along
Replies: 1
Views: 2229

Re: Not getting caller ID name passed along

Hi, Thank you for reaching out. Currently we support setting the caller ID on local phone numbers. The caller ID is set at the carrier level so in order to do it you would need to submit a request to our provisioning department. The display can be up to 15 characters, including spaces. Please reach ...
by admin
Wed Dec 26, 2018 8:56 am
Forum: Plum DEV Q&A
Topic: Outboud call makes a call at 5:00 AM
Replies: 2
Views: 3518

Re: Outboud call makes a call at 5:00 AM

Update: Talked with user komonedo regarding this and it appears that the client had already submitted a support ticket to the Plum Voice support team. Have recommended to komonedo to touch base with individual who submitted ticket and it will be handled there.
by admin
Wed Dec 26, 2018 8:50 am
Forum: Plum DEV Q&A
Topic: API credentials not working
Replies: 6
Views: 4330

Re: API credentials not working

Hi,

Great! Thanks for updating, glad you were able to figure that out. Please let us know if we can assist with anything else.

Regards,
Plum Support
by admin
Fri Dec 21, 2018 9:08 am
Forum: Plum DEV Q&A
Topic: Outboud call makes a call at 5:00 AM
Replies: 2
Views: 3518

Re: Outboud call makes a call at 5:00 AM

Hi komonedo, We can certainly take a look at the logs to see if we can find anything else. If you're using our DEV tool, can you share your username or company name so we can look your account up? You can share it here or you can send us a private message if you feel more comfortable. Regards, Plum ...
by admin
Wed Dec 19, 2018 4:34 pm
Forum: Plum Fuse+ Q&A
Topic: Daily usage stats via Mail or API
Replies: 3
Views: 3392

Re: Daily usage stats via Mail or API

Hi mushfek0001, Sure, we can help you with your questions! 1) It sounds like this https://www.plumvoice.com/docs/fuse/apis#fetching-a-call-log might be what you're looking for based on your description. This is fetching a single call session. 2) For the elapsed time, it would be [x] = getTime(); ......
by admin
Thu Jul 26, 2018 9:31 am
Forum: Plum DEV Q&A
Topic: queuecalls.php and writing to the api directly
Replies: 1
Views: 2020

Re: queuecalls.php and writing to the api directly

Hi Sheila, The creation of a file is not necessary. Our advice to you would be to allow users to enter a list of callees on a web page located where your website is hosted. This web page would then send that data to your web server, which would in turn make the REST request to our web services. If y...
by admin
Wed Jun 20, 2018 10:27 am
Forum: Plum Fuse+ Q&A
Topic: Cannot handle Stripe API's legitimate card declined response
Replies: 4
Views: 3113

Re: Cannot handle Stripe API's legitimate card declined resp

A standard practice is to create a page in your application dedicated to handling webservice errors. Typically it plays a message like "I'm sorry, we are having technical difficulties," then either prompts the user to try their call again later, or transfers them to customer service. Then for all yo...
by admin
Tue Jun 19, 2018 11:29 am
Forum: Plum Fuse+ Q&A
Topic: Cannot handle Stripe API's legitimate card declined response
Replies: 4
Views: 3113

Re: Cannot handle Stripe API's legitimate card declined resp

In the REST module, you should turn on custom errors. You can do this by clicking on the gear icon on the upper-right of the REST module. This will catch every sort of error, even non 2xx responses. From there, you can handle the error as you wish. REST modules also have some shadow variables you ma...
by admin
Thu Jun 14, 2018 2:35 pm
Forum: Plum Fuse+ Q&A
Topic: How to Detect Answering Machine
Replies: 2
Views: 2509

Re: How to Detect Answering Machine

We have now added callee type detection to Fuse+, for more details on how to use, please reference our documentation: https://www.plumvoice.com/docs/fuse/outbound (scroll to bottom)
by admin
Wed Apr 11, 2018 3:01 pm
Forum: Plum DEV Q&A
Topic: Reprompt not working?
Replies: 4
Views: 3684

Re: Reprompt not working?

Hi Scott, The issue may have been caused by a delay between the time the user enters the 6 digit date and the # key, causing the # key to be taken as an input in the next prompt By including "digits?length=6", the application automatically expects user to input 6 digits, and will ignore inputs enter...
by admin
Wed Mar 28, 2018 3:22 pm
Forum: Plum DEV Q&A
Topic: allow user to naturally speak a year
Replies: 1
Views: 1797

Re: allow user to naturally speak a year

Hi, Unfortunately there is no built-in grammar that allows user to say the birth year in a more conversational format. We highly recommend allowing only DTMF inputs as a more efficient means of collecting the year. Yet if you wish to include ASR grammar, custom grammar could be built to support vari...
by admin
Tue Feb 27, 2018 5:42 pm
Forum: Plum Fuse+ Q&A
Topic: database error on audio file upload
Replies: 4
Views: 2568

Re: database error on audio file upload

We are looking into this and will let you know as soon as we have any updates.