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Search found 21 matches

by yunyun
Thu Dec 28, 2006 12:46 pm
Forum: Plum iOn Q&A
Topic: Cepstral
Replies: 3
Views: 9899

Cepstral

My boss tells me that Cepstral TTS is much better than AT&T and wants me to create a sample page for testing.
How can I switch to it on one of my phones?
by yunyun
Thu Dec 21, 2006 4:37 pm
Forum: Plum iOn Q&A
Topic: Some transfers are not successful
Replies: 3
Views: 7564

number dialed: 1-617-712-3668 caller id: 1-905-224-75553 transfer number: 1-949-903-3331 Also, when I called from a USA phone number to the same transfer number, it always worked. An example is a variation of this: <form id="transferCall"> <transfer name="liveAgent" bridge="true" dest="<%= actionPho...
by yunyun
Thu Dec 21, 2006 2:51 pm
Forum: Plum iOn Q&A
Topic: Some transfers are not successful
Replies: 3
Views: 7564

Some transfers are not successful

My boss with the Canadian number 9052247553 tried to use the transfer bridge feature to call a USA number, and she reported that it didn't work. She wants the problem to be fixed. How can I fix it?
by yunyun
Thu Jun 01, 2006 1:16 pm
Forum: Plum DEV Q&A
Topic: cache problem while using <audio>
Replies: 1
Views: 4187

cache problem while using <audio>

Hi, I try using <audio src="test.wav">This is a test.</audio> to play back a wav file. The wav file is saved in the same directory as the vxml file. After I change the content of test.wav, I still hear the old wav file. I am wondering if there is any cache for the audio files and how I can retrieve ...
by yunyun
Tue May 09, 2006 11:11 pm
Forum: Plum DEV Q&A
Topic: catch error
Replies: 4
Views: 8102

If I purposely make a mistake at the opening block tag as following, I still heard Plum's error message not what I specified for catch tag. <vxml version="2.0" xmlns="http://www.w3.org/2001/vxml" application="welcome.jsp"> <catch event="error.badfetch"> <prompt> Hello an error happens. </prompt> </c...
by yunyun
Tue May 09, 2006 8:27 pm
Forum: Plum DEV Q&A
Topic: catch error
Replies: 4
Views: 8102

Hi, I tried this example but I still heard the error message from Plum not the message I specify inside catch tag. Does catch work in this way? Thanks, <vxml version="2.0" xmlns="http://www.w3.org/2001/vxml" application="welcome.jsp"> <catch event="error.badfetch"> <prompt> Hello an error happens. <...
by yunyun
Thu May 04, 2006 12:00 pm
Forum: Plum DEV Q&A
Topic: catch error
Replies: 4
Views: 8102

catch error

Hello, I'm wondering if it's possible that Plum forwards the error back to our server (maybe to a JSP file) insteading of reading "a serious error type of" and hanging up. It will be great that our application can catch this error and handle it in a more friendly way. Can I use the <catch> tag to do...
by yunyun
Tue May 02, 2006 5:04 pm
Forum: Plum DEV Q&A
Topic: about taking dtmf input
Replies: 5
Views: 9510

Thank you very much for the really long reply. I'm wondering if another workaround will help. Is it possible that I specify "*" as a grammar with a single character. Then the first "*" will stop the input without a termchar "#". This is from the VXML 2.0 document. termchar Non-Empty and termtimeout ...
by yunyun
Tue May 02, 2006 4:07 pm
Forum: Plum DEV Q&A
Topic: about taking dtmf input
Replies: 5
Views: 9510

I saw a property "termmaxdigits" from the programmer's reference manual. Will it help to set this property? Thanks,
by yunyun
Tue May 02, 2006 12:53 pm
Forum: Plum DEV Q&A
Topic: about taking dtmf input
Replies: 5
Views: 9510

about taking dtmf input

Hi, I want to get two kinds of input from users. If users enter a 7-digit number with a ending pound key, then they will be redirected to a.vxml. If they enter just a star key, they will be redirected to b.vxml. And I want to give users enough time to enter the 7-digit number so I set the "interdigi...
by yunyun
Thu Apr 13, 2006 5:13 pm
Forum: Plum DEV Q&A
Topic: caller ID
Replies: 1
Views: 4730

caller ID

Hi,

Sometimes the "session.telephone.ani" variable returns "213" not the phone number which calls the application. Any idea? Thanks,

--Yunyun
by yunyun
Thu Apr 06, 2006 11:02 pm
Forum: Plum DEV Q&A
Topic: <audio> tag
Replies: 1
Views: 4645

<audio> tag

Hi, I have the following code <form> <block> <prompt> <audio src="audioPrompts/welcome.wav"> Welcome! </audio> </prompt> </block> </form> I know if the welcome.wav can't be found, "Welcome" should be read. I put "audioPrompts" directory under the same directory as this vxml file. I'm pretty sure tha...
by yunyun
Thu Apr 06, 2006 12:20 pm
Forum: Plum DEV Q&A
Topic: where to find all log files?
Replies: 1
Views: 4565

where to find all log files?

Hello,

I know the last call log file is available under "Application Setup" and "Call Activity". Two lines of error messages are also available under "Error Logs". I'm wondering where I can get the log file for a particular call (not necessary to be the last call) just as "Last Log".

Thanks,

Yunyun
by yunyun
Thu Mar 16, 2006 2:43 pm
Forum: Plum DEV Q&A
Topic: <say-as> date attribute
Replies: 1
Views: 4306

<say-as> date attribute

Hello,

I have codes as below:

Code: Select all

<form>
<block>
<prompt>
<voice gender="female">
today is <say-as type="date:ymd">2006 2 16</say-as>
</voice>
</prompt>
</block>
</form>
I heard two thousand six two sixteen not two thousand february sixteenth.

Thanks,

Yunyun
by yunyun
Wed Feb 22, 2006 3:54 pm
Forum: Plum DEV Q&A
Topic: <say-as> type attribute
Replies: 1
Views: 4545

<say-as> type attribute

I use <say-as type="number:digits"> but I still hear it as a number not digits. Below is my code. <?xml version="1.0"?> <vxml version="2.0"> <form> <block> <prompt> <voice gender="female"> <say-as type="number:digits"> 4500600008284523 </say-as> </voice> </prompt> </block> </form> </vxml>