Plum IVR Support

These are all outbound calls. I have setup one of the phone numbers to have the remote url http://75.151.51.219:82/ivrstart.aspx which is what is the start_url passed to queuecall.php. Currently, when the call is made the caller ID shows as unknown and the calls are not being associated with this nu...

The following XML still did not recogniz that it had gone to voice mail. Can you help? <?xml version="1.0"?> -<vxml version="2.0"> <property value="false" name="bargein"/> <var name="whatIsAnswering" expr="'P{callee_type}'"/>-<form id="mainmenu"> <record expr="'{callee_type}'" finalsilence="2000ms" ...

When we make the call to queuecall.php we currently pass the login, pin and phone number to be dialed. Our client wants to breakdown the reports for every one of their clients. This was done by creating phone numbers for each of those clients. We are not passing any of this information into either t...

Below is the vXML. It seems like I am almost always getting a completed voice message back, but only occasionally a completed answering machine message. <?xml version="1.0"?> <vxml version="2.0"> <form id="mainmenu"> <field name="menuchoice"><grammar type="application/x-jsgf" mode="dtmf"> 1</grammar...

Our client is going to be using one account, but different phone numbers for each of their clients. How do I go about setting this up?

I have seen this once or twice, but others are reporting that we are not getting a response back of voice mail or answering machine, but that the call was completed. The Voice mail will typically say something like "I can't understand you" and repeat the message. It there something we should be doin...

I have a menu choice then proceed to a goto where I want to do a submit to a page then a transfer of the call. The transfer happens but nothing is posted back.

Sorry, we're unclear as to how you want your application to work. Can you share your code where you are POSTing all of your variables, including menuchoice, duration, callid, etc? You said you are POSTing all your other variables at the end of your call, but we're assuming the sample code you share...

Correct, I am handling the post variables, I have looped through and displayed every variable that has been posted to the page. Unfortunately I am not seeing menuchoice at all for this call. I am getting the duration, the callid and other posted variables at the end of the call, but in the post when...

Interesting that wasn't an issue in testing, however I tried both of the following as well with no data posted back (one using default, the other explicit). Do I have it wrong? XML <?xml version="1.0"?> <vxml version="2.0"> <form id="mainmenu"> <field name="menuchoice"><grammar type="application/x-j...

Hi, Can you also post your code for this main menu, and also list step by step how to recreate this problem? Thanks, Plum Support See the vXML below. The call gets sent out and made. The person recieves the call and confirms with a 1 on the keypad. Correct response is recieved. The ivrresult.aspx g...

I am not getting the menuchoice back in the postback to the call listed below. I have been able to get this fine with other calls, but in this case the menuchoice field is empty. Can you please help? Thu 14 Feb 2013 11:44:46 AM EST: Call Start Event: ANII 6153300095 DNIS outbound VURL http://us.popp...