Plum IVR Support

I did not see an answer to my post of February 15, 2007 "I know how to set it up, but it is not working on all of our lines. Apparently a couple of the 800 lines that we have were transfered from another source. Can you enable that capability on those lines? If so, how do I get that done?" I'm not s...

Is there a way to use a variable for the name of the voice?

I would like to set a global variable, then use it wherever that voice is needed if I can't get the global property working.

There are so many prompts that it is a pain to have to fix them all more than once.

Thanks

I know how to set it up, but it is not working on all of our lines.

Apparently a couple of the 800 lines that we have were transfered from another source.

Can you enable that capability on those lines?

If so, how do I get that done?

Thanks

It has been about a year since this was asked... Is there a schedule for when this will be done? I have a production 800 number that was not originally issued by PLUM and the script has a lot of prompts. Fixing it would be painfull and not practical if the voice needed to be changed in the future. T...

You have probably covered this several times, but in searching through the forums I have only seen it for systems installed at a client site. We are hosted on your servers, and we are having a terrible time with the voice recognition on our application. It is not the really the recognition part, but...

I have fixed this problem by using a PHP or other CGI program to pitch the vxml.

The PHP is always considered stale.

Also, another trick is to temporarily rename the script, then rename it back after it is been called by the new name.

In your documentation for the <prompt> tag, you show the bargeintype attribute as unsupported. Is this still true?

Is there another way to limit the bargein on a prompt to only something that is a know response?

Ideally I would like to limit the bargein to DTMF only if possible.

This may have been covered in the past, but I didn't see it.

Is there any way to set the IVR server so that if it cannot retrieve the main script for a DNIS, it goes to another one?

ie:

http://main.somedomain.com/ivr/script.vxml

fails, so go to

http://backup.anotherdomain.com/ivr/script.vxml

I am trying to accept a credit card number into a <field> tag in the following code snipit: ========================================= <field name="cardNumber" type="digits?length=19" modal="true"> <prompt> Please enter your nineteen digit Fuel Links card number. </prompt> <filled> <prompt> You enter...

Actually, I was not asking about the number of Items in a form, but the number of repeated data items in an xml tag returned to a callout to a url by the <data> tag. (see my previous post) What I am doing, is looping through 5 items at a time and playing them to the user. I was trying to avoid the t...

Is there a hard limit on the number of characters that can be returned to a <data> tag? We have a large dataset being returned and it looks like it breaks at a little over 35,000 characters. If not, is there a limit on the number of repeated items in a list? ie: <data> <item> </item> <item> </item> ...

I have a grammar that I would like to use:

<grammar type="application/x-jsgf">1|2|3|9|*|balance|lost|register|repeat|men
u</grammar>

The vxml interpreter barfs on the '*'.

I have tried *, but it did not work either. Is there a way to represent an '*' that will not cause the interpreter to barf?

This problem has been worked around. I built a small html page to use the functions in my included util.js and could not access it there either. After a bunch of trial and error I determined a couple of things: One ==== <script src="http://www.somedomain.com/ivr/util.js" maxage="0"/> Does not work r...

I put the maxage="0" in one of my scripts, using the exact syntax below. It does not appear to work.

I put new functions in the javascript, but the vxml keeps saying they don't exist.

Is there any way to force it out of cache?

I am using some javascript to do some of the heavy lifting on the dom parsing from the data tag. It appears that changes to the javascript are not being seen by the interpreter. Like it is caching the javascript. I have put the vxml code inside a php program to prevent caching and that seems to work...