Plum IVR Support

can you please give us the Bargein Threshold and Silence Threshold values you have set on this test server of yours. Thank you

We tested the script with the above shown script and when it comes to long digits system was ok if we say something like 123456 but if we try to say a number like 555555 or 4234563 (random long number) it was only successfull 40-50% time. there wasnt any back ground noice either. And please advice o...

Sorry i have pasted the wrong script as you said which was on dtmf mode but we changed that to voice mode last thursday and i think you have test that particular script which i have posted below. did you check using dtmf or ASR. for us the problem is having several digits in the ticket number which ...

We are having some difficulties in getting the ASR feature properly working on the plum system. Before deploying this to our customer system, we have created a simple script to test our requirement. This script was deployed on your test server (dialing 1 617-712-3156). Even on your test server we we...

here is our code and we want to use the # sign both for the user name and password <?xml version="1.0"?> <vxml version="2.0"> <property name="inputmodes" value="dtmf"/> <var name="logincount" expr="1"/> <form id="welcome"> <block> <prompt> Welcome to Macy's South System Communication Log paging Syst...

As your documentation specifies the plum system supports both DTMF and ASR features with out any specific tag attribute mentioning. We want to remove the ASR feature for the plum server we are using. For this we prefer not to change the Voice XML script. For this can we have the Bargain Threshold an...

Is there are way in plum where using a special character like # can define an end of an input (E.g. to enter the telephone number you type the number and the end it with the # character. If so can you point me to the plum documentation which gives this as an example?

when we voice in options such as 1 and 2 the following segment works <grammar type="application/x-jsgf">one | two</grammar> but when we try to enter ( using voice recognition) where we cant define the digits like the above tags, (dynamic Voicing of digits) the system fails to understand the digits p...

we are using the Speech work OSR 2 pack and the settings for bargein and silent threash holds are at -30 and -40 db even though without much background noice this doesnt not pick the voice inputs properly our sample script is running on the plum test server on the number 6177123156 and on our live s...

what is this error = >errno: 210 message Maximum loop count exceeded
and how can we avoid this from happening. this happens when the user hangs the phone down while the system is going through the voicexml script

It works!!!

Thank you for the reply.

The Plum voice server hangs, if the user hangs up the phone while the Plum server is sending a request to a web server. I put some code to catch "nomatch" and "noinput" events as well (As per advice from plum support). Code related with above scenario is as follows. <?xml version="1.0"?> <vxml versi...

When pronouncing the text inside the following tag (text : "you entered 123456"), the rate at which TTS engine pronounces the digits (123456) is slow. I need to accelerate the rate at which the TTS engine pronounces it. Is there a way to accelerate the rate? <prompt> You entered, <say-as type="acron...

if we stop the call ( just by hanging up the phone) they system needs to do a graceful shut down to make it work again. what could be the reason to this. is there any information we can provide you to solve this issue. here is what we get on the error logs error no_ani 0 [18/Jul/2006:11:34:36 -0400...

if we stop the call ( just by hanging up the phone) they system needs to do a graceful shut down to make it work again.
what could be the reason to this. is there any information we can provide you to solve this issue.