Plum IVR Support

Does each client/application have it's own output call queue? Will the call be delayed if your other customers are queing up a lot of output calls?

Could I accept the orginal call, get a callback number, drop the orginal call, queue an outbound call to a vendor, interact with the vendor, bridge the vendor back to the orginal caller with a transfer? How quickly is an outbound call made after queuing? Can the conversion on the second call be reco...

How can I receive a call, interact with the caller, put the caller on hold, make an outbound call to a vendor, interact with the vendor, and if the vendor is available, bridge the caller to the vendor? I also want to record the caller-vendor conversation.