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Search found 3 matches
- Mon Jul 17, 2006 2:03 pm
- Forum: Plum DEV Q&A
- Topic: Sometimes Caller ID cannot be captured on RESPORG'ed 800 num
- Replies: 5
- Views: 12593
Detailed information
Thanks. I sent the information via email to support, but if this expedites the process, here it is: 1. The number being called: 888-363-7822 2. The number you are attempting to call from: Two examples (we see the same problem with both): 310-704-3181 949-689-7790 Both of them have placed calls today...
- Mon Jul 17, 2006 1:23 pm
- Forum: Plum DEV Q&A
- Topic: Sometimes Caller ID cannot be captured on RESPORG'ed 800 num
- Replies: 5
- Views: 12593
Verified that Plum platform is returning an empty string
We have turned on our debugging code, and we show in our log files that, using the same phone:
- When we call the 888 number, we get an empty string.
- When we call the 617 number, we get the right ANI.
Thanks,
--Nasser
- When we call the 888 number, we get an empty string.
- When we call the 617 number, we get the right ANI.
Thanks,
--Nasser
- Mon Jul 17, 2006 12:48 pm
- Forum: Plum DEV Q&A
- Topic: Sometimes Caller ID cannot be captured on RESPORG'ed 800 num
- Replies: 5
- Views: 12593
Sometimes Caller ID cannot be captured on RESPORG'ed 800 num
Greetings, We have 888-363-7922 which is RESPORG'ed to you and points to 617-712-3613, which is our production environments. We are getting more and more people that call into the 888 number and the system cannot identify their caller ID (session.telephone.ini in our code). I have been able to ask a...