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Search found 18 matches

by dnagel
Thu Aug 27, 2015 10:01 am
Forum: Plum DEV Q&A
Topic: Call transfer on outbound call
Replies: 2
Views: 5152

Re: Call transfer on outbound call

Everything is working, not sure if anything was changed on the server.

You can remove this posting if you like.

Thanks,
Don
by dnagel
Wed Aug 26, 2015 5:08 pm
Forum: Plum DEV Q&A
Topic: Call transfer on outbound call
Replies: 2
Views: 5152

Re: Call transfer on outbound call

When looking at the PBX, this is what the response is 8/26/15 6:06:10 PM-419ms Line = 9, Channel = 23, Q.931 Message = Connect, Call Ref = 104885, Direction = To Switch 8/26/15 6:06:10 PM-427ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 104885, Direction = From Switch, From = 4135091...
by dnagel
Wed Aug 26, 2015 4:56 pm
Forum: Plum DEV Q&A
Topic: Call transfer on outbound call
Replies: 2
Views: 5152

Call transfer on outbound call

Hello, I am able to queue an outbound call, however when attempting to transfer the call, the call is disconnected. Here is a sample outbound script that is grabbed once the call is connected: <?xml version="1.0"?> <vxml version="2.0"> <property name="inputmodes" value="dtmf"/> <form> <block> <promp...
by dnagel
Thu Oct 02, 2014 6:52 pm
Forum: Plum DEV Q&A
Topic: WAV vs MP3
Replies: 1
Views: 4189

WAV vs MP3

When using the audio tag, the *.wav gives me trouble where I have no issues with MP3. Here is the error from the log. Audio segment from the URL http://127.0.0.1/mywave.wav added to prompt queue File: http://127.0.0.1/mywave.wav Should only be 1 channel, it's 2 Unrecognized format in WavDecoder Is t...
by dnagel
Thu Oct 02, 2014 6:06 pm
Forum: Plum DEV Q&A
Topic: Changing the caller ID
Replies: 1
Views: 4156

Changing the caller ID

We host our own PlumVoice server. From the documentation at http://www.plumvoice.com/docs/dev/plumdevguide:outbounddevguide, To specify the caller ID on a per call basis, you'll have to change your phone_number parameter to also include the caller ID you want the call recipient to see. The format is...
by dnagel
Thu Oct 02, 2014 5:46 pm
Forum: Plum DEV Q&A
Topic: Audio files in outbound calls take a long time to start
Replies: 4
Views: 8018

Re: Audio files in outbound calls take a long time to start

If we host our own server, how can we disable it.

As with some scripts we may want it enabled.

Please advise.

Thanks,
Don
by dnagel
Sat Mar 01, 2014 1:08 pm
Forum: Plum DEV Q&A
Topic: say-as acroynm
Replies: 1
Views: 5291

say-as acroynm

From Reference: http://www.plumvoice.com/docs/dev/voicexml:tags:say-as it reads: <?xml version="1.0"?> <vxml version="2.0"> <form> <block> <prompt> Acronym is spelled: <say-as type="acronym"> acronym </say-as> </prompt> </block> </form> </vxml> The output of the above script would be: Computer: Acro...
by dnagel
Sun Feb 23, 2014 5:16 pm
Forum: Plum DEV Q&A
Topic: Transfer call via hardcode vs. User Input
Replies: 2
Views: 5370

Re: Transfer call via hardcode vs. User Input

Thanks much, that was it.

Don
by dnagel
Sat Feb 22, 2014 1:51 pm
Forum: Plum DEV Q&A
Topic: Transfer call via hardcode vs. User Input
Replies: 2
Views: 5370

Transfer call via hardcode vs. User Input

<Script 1: (No issues) --------------------------------- <?xml version="1.0"?> <vxml version="2.0"> <form> <field name="targetnumber" type="digits"> <prompt> What phone number would you like to dial? </prompt> </field> <transfer destexpr="targetnumber" > <prompt> Transferring to <say-as type="number...
by dnagel
Wed Feb 19, 2014 2:44 pm
Forum: Plum iOn Q&A
Topic: Outbound Campaign - Start URL
Replies: 6
Views: 33510

Re: Outbound Campaign - Start URL

I found my solution.

Thanks,
Don
by dnagel
Wed Feb 19, 2014 2:21 pm
Forum: Plum iOn Q&A
Topic: Outbound Campaign - Start URL
Replies: 6
Views: 33510

Re: Outbound Campaign - Start URL

Hi, I just wanted to clarify what I meant by emailed all the post variables. Whenever the start_url script is called, either by GET or POST, prior to returning a valid vxml, I capture all the variables (session, cookies, server, etc.) and email them to myself to understand what is being passed as th...
by dnagel
Wed Feb 19, 2014 1:59 pm
Forum: Plum iOn Q&A
Topic: Outbound Campaign - Start URL
Replies: 6
Views: 33510

Outbound Campaign - Start URL

Hello From the documentation, it reads: "5. The result of the callee type detection as well as all the parameters defined in the Outbound API (i.e. phone_number, message_reference, call_parameters) are posted to your start_url. " On my start_url script I emailed all the post variable and did not fin...
by dnagel
Tue Feb 18, 2014 10:04 am
Forum: Plum iOn Q&A
Topic: Outbound Campaign - Pending
Replies: 2
Views: 14231

Re: Outbound Campaign - Pending

Morning,

I got ahold of support via the phone and they looked on the server. When the plum engineer setup the environment, a configuration parameter was missed causing the calls not to go out, or allowing for retrys.

It has been resolved.
Don
by dnagel
Mon Feb 17, 2014 9:19 am
Forum: Plum iOn Q&A
Topic: Outbound Campaign - Pending
Replies: 2
Views: 14231

Re: Outbound Campaign - Pending

Morning, what is the normal turn around time on questions or is there an another avenue we should be taking when asking questions?

Respectfully,
Don
by dnagel
Sat Feb 15, 2014 12:12 pm
Forum: Plum iOn Q&A
Topic: Call Reporting for Self Hosted System
Replies: 1
Views: 8735

Call Reporting for Self Hosted System

What is the URL of the call reporting module? We host the PlumVoice application at our own site.

Thanks,
Don