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Search found 17 matches

by sightplan
Wed Jul 15, 2015 9:47 am
Forum: Plum DEV Q&A
Topic: IP ranges for Plum?
Replies: 7
Views: 18136

IP ranges for Plum?

Hi folks,


We wanted to move off of using basic authorization, and would like to instead secure our IVR content by whitelisting the IP address ranges for the Plum datacenters. Can you provide us with this range of IPs so that we can implement this on our side?


Thanks,


Matt
by sightplan
Fri Jun 26, 2015 12:57 pm
Forum: Plum DEV Q&A
Topic: ruleref to external URIs supported?
Replies: 1
Views: 6594

ruleref to external URIs supported?

Hey guys, Just wanted to check with you and confirm whether or not you support a ruleref to an external grammar file: My testing so far shows that this isn't working, and the documentation hints that this might only be supported for a local rule within the same grammar file. So far I have tried the ...
by sightplan
Mon Jun 08, 2015 10:06 am
Forum: Plum DEV Q&A
Topic: Weird grammar error
Replies: 4
Views: 9792

Re: Weird grammar error

Oh my, thats a boneheaded move on my part. Thanks for catching that one; it did fix the issue entirely.
by sightplan
Mon Jun 08, 2015 9:31 am
Forum: Plum DEV Q&A
Topic: Weird grammar error
Replies: 4
Views: 9792

Re: Weird grammar error

Hi again, Thanks for the reply. I've moved hosting to the file repository, and I'm still seeing the same error. I am not understanding how this error would be host-specific, as the error is coming from the ASR. (200024;012;1433773727) [inet] EVENT: Attempting to fetch http://repo.local.plumgroup.com...
by sightplan
Fri Jun 05, 2015 2:13 pm
Forum: Plum DEV Q&A
Topic: Weird grammar error
Replies: 4
Views: 9792

Weird grammar error

Hey guys, I'm getting a really strange grammar error that I'm just not seeing the root cause for: Error creating grammar Message from ASR engine: --------- SWI_PARSER_XERCES_ERROR| XML syntax error| STRING_GRAMMAR | In XML grammar at line 3 char 6: No processing instruction starts with 'xml' -------...
by sightplan
Wed Jun 03, 2015 5:07 pm
Forum: Plum DEV Q&A
Topic: File Repository
Replies: 1
Views: 6110

File Repository

Hey guys,

Has the service for file repository changed from what is listed in the documentation?

* http://www.plumvoice.com/docs/dev/plumdevguide:filerepo

I'm not seeing any options to create subdirectories or download all my scratchpad content in bulk, which is why I am asking.


Thanks!
by sightplan
Thu May 28, 2015 12:08 pm
Forum: Plum DEV Q&A
Topic: Switching ASRs within a voice dialog
Replies: 1
Views: 6083

Switching ASRs within a voice dialog

Hey guys, In testing out multi-language capabilities using the N9 ASR, I wanted to make sure that I'm actually hitting the es-US ASR properly: While the code & grammar execute just fine, the logs for both "current" and "recent" calls don't output anything that confirms whether the code below invokes...
by sightplan
Mon May 04, 2015 4:03 pm
Forum: Plum DEV Q&A
Topic: Nuance 9 ASR languages
Replies: 2
Views: 6376

Re: Nuance 9 ASR languages

Thanks guys; appreciate your help and responsiveness.

NPS = 10/10.

=)
by sightplan
Sun May 03, 2015 9:41 pm
Forum: Plum DEV Q&A
Topic: Nuance 9 ASR languages
Replies: 2
Views: 6376

Nuance 9 ASR languages

Hey guys,

Is there a listing of the xml:lang ASR options available when using your Nuance 9 ASR? I looked in the docs, and didn't see anything definitive that listed what was available.

Thanks!
by sightplan
Thu Apr 30, 2015 11:29 am
Forum: Plum DEV Q&A
Topic: Need information on callrecording feature
Replies: 5
Views: 10215

Re: Need information on callrecording feature

Followup question on the recordcall property: Can I play back the recorded call within the VXML execution context similar to how the <record> element works? It isn't seeming to work for me, and I thought I'd ask if I am missing something elementary. WORKS: <record name="myRec"> .. <filled> <prompt> ...
by sightplan
Thu Apr 30, 2015 11:23 am
Forum: Plum DEV Q&A
Topic: Get phone number called
Replies: 11
Views: 18680

Re: Get phone number called

Thanks man, appreciate the confirmation.
by sightplan
Thu Apr 30, 2015 9:23 am
Forum: Plum DEV Q&A
Topic: speedvsaccuracy
Replies: 1
Views: 4990

speedvsaccuracy

I see that your hosted platform does not support the speedvsaccuracy property when using OSR3. I wanted to ask: 1) Do you expose this property setting to paying production customers? 2) Is this property available when using the Nuance 9 ASR? 3) Do you allow setting any of the nuance.client or .EP (e...
by sightplan
Thu Apr 30, 2015 9:18 am
Forum: Plum DEV Q&A
Topic: Get phone number called
Replies: 11
Views: 18680

Re: Get phone number called

Hi there,

Thanks for your reply. I'd presume that you offer local DIDs outside of Boston, does he DNIS limitation apply to those numbers as well?


Matt
by sightplan
Wed Apr 29, 2015 1:24 pm
Forum: Plum DEV Q&A
Topic: Get phone number called
Replies: 11
Views: 18680

Re: Get phone number called

Just so that I am clear on the limitations for capturing the full DNIS value in-app: I get that DNIS will return only the last 4 digits when dialing in via your staging DIDs in Boston, and I get that inbound TFN calls will return a full 10-digit string value. What I am curious about is whether or no...
by sightplan
Tue Apr 21, 2015 9:09 pm
Forum: Plum DEV Q&A
Topic: n-best support
Replies: 1
Views: 5406

n-best support

Hey guys,

Just wanted to see if you supported nbest post-processing. Also, are alternate Nuance ASR engines available other than OSR 3?

Thanks!