Plum IVR Support

Hi,

1. Can PlumVoice setup a toll free number other than US?. I am looking for India toll free number.
2. What are all the ASR engines supported by PlumVoice?

Thank you for your inputs. This is working fine as expected.

We have to look for alternative solution based on your response. So, it is not possible to place outbound call to an extension using queuecall.php POST service request. The VXML transfer is the only way to achieve it. Please confirm.

Hi,

I am looking for an option to place outbound call to an extension using QueueCall service. What is correct input format to pass the extension in phone_number field?

I tried "9876543210x111", "9876543210111" & tel:+19876543210;postd=111. It does not work. Please guide.

What is the process to port the existing toll free number into plum voice platform?

Hi, This is not about billing. This is a technical query. I have compared the total calls & duration with the report generated from PlumVoice portal and the report from application database. After the analysis, i found that the busy & no answers calls are excluded from the call count. However, still...

We need your help to understand how the outbound minutes are calculated in reports. We have generated reports through plum voice portal and seeing mismatch in the total calls and duration with our application generated report. The details are provided below. Please assist. Report generated through P...

I am using the below GRXML grammar in IVR application. It always throws nomatch. Please help me to resolve it. If you could provide sample ASR and dtmf GRXML grammar for digits grammar (Ex: phonenumber or zipcode) for reference will be very helpful. accesscode.grxml <?xml version= "1.0"?> <grammar m...

For reporting purpose, i need to capture the digits entered by the user. The digits may not satisfy the grammar rule. I tried application.lastresult$[0].utterance in nomatch event which is not working. Please let me know is there any other way to capture the user entered digits.

Hi, Shadow variables is not working for me. It always throws error.semantic.ECMAscript error. please help to resolve it. <form id="frm_test"> <field name="fld_test" type="digits?length=3"> <prompt> Enter 3 digit code </prompt> <filled> <value expr="fld_test" /> <disconnect /> </filled> <nomatch> <lo...

Hi,
I am facing problem in call logs. In hosting.plumgroup.com, I am not getting the recent calls or current calls properly. If i place few inbound calls, it displays only 1 call in recent call logs after an hour. It is very difficult to debug the IVR application. Please assist.

Thanks,
Aravind

So, you are saying there is no way to retrieve the call recording data after the call completion (or) any failures occurred while submitting the audio data to my server. Please confirm.

Is there any plans on your side in future to provide API to get the call recordings?

1. The callrecording gives audio data in "audio/basic" format. Is there a way to change the settings into other format such as "audio/wav" or mp3 etc.,
2. Is there any API available to pull the callrecording from platform.

I tried using "recordcall" & "recordcallappend" property for callrecording. We are receiving the data in "audio/basic" format. Is there any settings available to get it in "audio/wav" or any other format?. Also, Is there any limitation in recording duration?

Thanks,
Aravind