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Search found 40 matches

by headpill
Thu Mar 31, 2016 10:31 am
Forum: Plum DEV Q&A
Topic: Limit Voice Input to 4 Chars
Replies: 3
Views: 8296

Re: Limit Voice Input to 4 Chars

Here you go, First Form is Asking to input Char in voice mode, Menu form is for Confirmation what Machine heard and plays back for confirmation, 3rd form is to keep counter of Retries upto 3 and throws to Operator, 4th form is for next set of chars to accept in voice mode and then Menu form and then...
by headpill
Thu Mar 31, 2016 8:52 am
Forum: Plum DEV Q&A
Topic: Limit Voice Input to 4 Chars
Replies: 3
Views: 8296

Limit Voice Input to 4 Chars

Hello Support, I am trying to take a long voice input of 11 chars in 4 broken forms and later contacting these 4 fields into one and playing back to the user. All that is working fine, but here is the issue, Like in digit i can limit user to speak or enter only 3 digit using this condition in field ...
by headpill
Tue Mar 29, 2016 2:53 pm
Forum: Plum DEV Q&A
Topic: Alpha-Numeric Input from DTMF and Speech-Recognition
Replies: 22
Views: 46909

Re: Alpha-Numeric Input from DTMF and Speech-Recognition

I have used "<property name="incompletetimeout" value="5s"/>" and so far so good, however i do not see much difference in the Explanation of incompletetimeout and completetimeout, both places the description is same. From this example, the user has 5 seconds to say either one or two. If the user doe...
by headpill
Tue Mar 29, 2016 1:54 pm
Forum: Plum DEV Q&A
Topic: Alpha-Numeric Input from DTMF and Speech-Recognition
Replies: 22
Views: 46909

Re: Alpha-Numeric Input from DTMF and Speech-Recognition

Hello Support, The Grammar that you provided works like a charm for an ID upto 4 AlphaNum, anything longer than cuts me of right after 4th char or sometime 5 char. Also, the Zero is fixed but now most of the time i pronounce O it treats it as OH, like for id "OUCH" it speaks back "OHUCH", so i remov...
by headpill
Thu Mar 24, 2016 1:37 pm
Forum: Plum DEV Q&A
Topic: Alpha-Numeric Input from DTMF and Speech-Recognition
Replies: 22
Views: 46909

Re: Alpha-Numeric Input from DTMF and Speech-Recognition

Hello Support, I see it is now recognizing zero, and thats significant progress. However, i see the following properties - <property name="grammarmaxage" value="60s"/> <property name="grammarmaxstale" value="25s"/> <property name="sensitivity" value="0.5"/> <property name="confidencelevel" value="0....
by headpill
Thu Mar 24, 2016 9:26 am
Forum: Plum DEV Q&A
Topic: Alpha-Numeric Input from DTMF and Speech-Recognition
Replies: 22
Views: 46909

Re: Alpha-Numeric Input from DTMF and Speech-Recognition

Ok, I will use this Code and try to see if our Speech Recognition improved or not, also zero is taken as Number 0 or not.
I will let you know.

Thanks Support team!
by headpill
Tue Mar 22, 2016 3:48 pm
Forum: Plum DEV Q&A
Topic: Alpha-Numeric Input from DTMF and Speech-Recognition
Replies: 22
Views: 46909

Re: Alpha-Numeric Input from DTMF and Speech-Recognition

Here is the grammar file that i am using inline (within VoiceXML) grammar type="application/srgs+xml" mode="voice" root="ROOT"> <rule id="ROOT" scope="public"> <one-of> <item repeat="1-7"> <ruleref uri="#chars"/> </item> </one-of> </rule> <rule id="chars" scope="public"> <one-of> <item> A <tag>SWI_l...
by headpill
Tue Mar 22, 2016 9:07 am
Forum: Plum DEV Q&A
Topic: Alpha-Numeric Input from DTMF and Speech-Recognition
Replies: 22
Views: 46909

Re: Alpha-Numeric Input from DTMF and Speech-Recognition

Hello Support, While taking AlphaNum voice input from Caller, ASR is recognizing Letter O as zero, no matter with how many people we try with or how many times we try it.. it never recognizes Letter O as Letter O but always Zero. What would be resolution for that. Is the Platform grammar file causin...
by headpill
Thu Mar 17, 2016 3:15 pm
Forum: Plum DEV Q&A
Topic: Major Issue with ASR 9.0
Replies: 3
Views: 8515

Re: Major Issue with ASR 9.0

Hello, While we are having engineers look into this issue, is it possible you can give us more information into what exactly you are getting back for errors? - No Sir, No error that is what surprises me. I just see this when i was testing Thu 17 Mar 2016 12:14:22 PM EDT: dtmf input: 0 Found grammar ...
by headpill
Thu Mar 17, 2016 11:58 am
Forum: Plum DEV Q&A
Topic: Major Issue with ASR 9.0
Replies: 3
Views: 8515

Major Issue with ASR 9.0

Hello Support, ASR 9.0 Alpha/Beta both are not stable, Since i used it our stable inbound script, it stopped working and it took me few hours to figure out the cause. "Grammar" Doesn't work which is important for us. Below is the code is/was perfectly working on ASR 3.0 but as soon as i switched to ...
by headpill
Tue Mar 15, 2016 3:03 pm
Forum: Plum DEV Q&A
Topic: No Match - Not only Comparing length but also input value
Replies: 2
Views: 6475

Re: No Match - Not only Comparing length but also input valu

Ok, I was suspecting that i may have to do something with Grammar, Thank you so much for confirming this approach.
by headpill
Tue Mar 15, 2016 12:35 pm
Forum: Plum DEV Q&A
Topic: No Match - Not only Comparing length but also input value
Replies: 2
Views: 6475

No Match - Not only Comparing length but also input value

Hello Support, I am trying to do something which i achieved but trying to understand if that can be done smartly. For e.g, in one of my form i am asking user to input Number of Years for renewal of insurance and it can be between 1-5 years only, So, i am putting <field name="myfield" type="digits?le...
by headpill
Mon Mar 14, 2016 3:23 pm
Forum: Plum DEV Q&A
Topic: Replace IVR platform Error Msgs with Custom Recorded Msgs
Replies: 2
Views: 6463

Re: Replace IVR platform Error Msgs with Custom Recorded Msg

This is perfect, Thank You so much @Support folks.
by headpill
Sun Mar 13, 2016 10:21 pm
Forum: Plum DEV Q&A
Topic: Replace IVR platform Error Msgs with Custom Recorded Msgs
Replies: 2
Views: 6463

Replace IVR platform Error Msgs with Custom Recorded Msgs

Hi, We are posting input from Caller and trying to retrieve/get Information from Restful API's. Between VXML and Restful API we have our own page hosted which integrates with Restful API and return results to VXML. Sometimes Restful API's takes more than 60 secs to respond and Time-Outs becase we ha...
by headpill
Fri Feb 05, 2016 2:18 pm
Forum: Plum DEV Q&A
Topic: Alpha-Numeric Input from DTMF and Speech-Recognition
Replies: 22
Views: 46909

Re: Alpha-Numeric Input from DTMF and Speech-Recognition

Hello Support, So, what i understand from your post is that create the grammar in the VXMl itself rather than referencing it in VXML. I tried that as well and we got improved results. But still not more than 50%. I think we need a little calibration/Tuning on these property tags. Like, We found that...