Plum IVR Support

We're familiar with the "allow Bargein" option. We do not have this checked on any of our questions. We've had 4 different people test the survey and each reports on some questions there is not a beep. Although it seems to be random as to which question... meaning sometimes a question has a beep and...

We have set up our IVR survey with a series of Open-Ended questions, we've tested it repeatedly and found that the open-end comments do NOT always play a beep, prompting our customer to leave their comment. This happens on different questions, at different points in the survey, but is different each...

We tried putting multiple questions on a page and it is still dropping the call. Will you please let me know if there is a maximum number of questions that can be used in your system? We were previously told there wasn't... but we really need to figure out why calls are dropping. It is very importan...

While you're working to figure out why this survey won't progress past question #66, I'm going to use our dedicated 1-888 number to test another survey. I just didn't want you to be confused regarding which survey we're having issues with. It's the survey named: Otolaryngology Pilot - Feb 2016. We a...

Can we get a status update and an ETA on how to resolve this matter? We really need to figure out a solution ASAP. Thanks!

Every time we dial our IVR number XXX-XXX-XXXX, the call drops after question #66. There are a total of 125 questions. We've tried it from multiple phones and keep experiencing the same drop issue. Please help.