Plum IVR Support

Hello! When an outbound IVR is made, the final step is for Plum to post the call's result. However, for one of the IVRs we sent, the "call result" was not received on our end. I can see the IVR's log in your admin console. I don't believe the log traces any information about the call result. The cal...

HI, I'm queuing an outbound IVR to a phone number with an extension (tel:+12153645600;postd=4231;ani=8774435777) The callee type detection is returned as 'answeringservice' regardless of whether I answer this call or let it go to voicemail. Is there any settings that can be adjusted to help this so ...

Hi, Thank for the response. When I used your sample code, even with the <noinput/> tag, voicemail's are not being consistently left. I called my work phone number and a voice mail was successfully left. I call two different mobile phone numbers on the AT&T network, while both registered the call, ne...

Hi, When an answering machine picks up a a call, I'd like to have my prompt start playing after the voicemail message has finished so my prompt is not cut off. I tried the two solutions listed in this thread (example below). Both of them left a voice mail of "Sorry I didn't hear you" instead of the ...

Thanks. Including the additional dtmf grammar with every MMDD of the year included worked successfully.

Thank you for the answer. This solution worked great for spoken dates, spoken "main menu", and the * DTMF. How do I also include DTMF responses for entering a date in this field? I added this <grammar> line but it did not accept dtmf for entering a date: <grammar src="builtin:grammar/date" mode="dtm...

Hi, Is there a way to script a <field> that captures a date and will also allow the user to say "main menu" or press * to goto the "main menu"? I'm currently using a <field> tag with the type of "date" <field name="dateentered" type="date"> . This works great for capturing dates. But I'm unable to f...

Thank you!

Hi,

Can you please confirm the Plum IP addresses that we should whitelist for inbound requests from Plum?

Thank you,
Dan

Hi,

Do you have a full copy of the xsd for VXML? I"m attempting to create .net classes from the xsd and the schema available at w3c.org isn't working. Though I might see if you have a version of it that could work.

Thanks,
Dan