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Search found 37 matches

by cnoyes
Thu Oct 05, 2017 12:23 pm
Forum: Plum Fuse+ Q&A
Topic: Some transcriptions never leaving queued status.
Replies: 2
Views: 4219

Some transcriptions never leaving queued status.

Last time we talked about this you told us it was because our wav files had headers (even though some WERE being transcribed) so I have chopped the headers off the files and some are still getting stuck in queued status. http://hosting.plumgroup.com/ws/transcription/status.json/6238ab76a205406dbf104...
by cnoyes
Fri Sep 29, 2017 9:59 am
Forum: Plum Fuse+ Q&A
Topic: Clone Application is returning a 500 error.
Replies: 2
Views: 4268

Clone Application is returning a 500 error.

Request URL:https://fuse.plumvoice.com/resource/apps_resource/clone_app Request Method:POST Status Code:500 Internal Server Error Remote Address:<IP> Referrer Policy:no-referrer-when-downgrade Response Headers view source Cache-Control:no-store, no-cache, must-revalidate, post-check=0, pre-check=0 ...
by cnoyes
Thu Apr 27, 2017 9:42 am
Forum: Plum Fuse+ Q&A
Topic: Unable to add new user
Replies: 1
Views: 3748

Unable to add new user

I'm trying to add new users and am populating all fields but receiving this message: You must specify a first name, last name, email, and, optionally, permissions. Even though those fields are populated.
Thanks!
by cnoyes
Wed Apr 26, 2017 12:50 pm
Forum: Plum Fuse+ Q&A
Topic: Post Call Webservice auth headers
Replies: 1
Views: 3772

Post Call Webservice auth headers

How do we add auth headers to the Post-Call Webservice? We are able to add that to the other Rest calls but not sure how to do it there.
Thanks
by cnoyes
Wed Apr 19, 2017 1:24 pm
Forum: Plum Fuse+ Q&A
Topic: Production vs demo account access & Language Module
Replies: 1
Views: 3701

Production vs demo account access & Language Module

Hi
Our production account was made active a couple of days ago but looking at my account settings it still indicates a demo account.
I'm also looking or the Language Module - is this only available with production access?
Thanks for your help with this.
by cnoyes
Mon Apr 10, 2017 2:05 pm
Forum: Plum Fuse+ Q&A
Topic: Name Module No Match errors
Replies: 2
Views: 4573

Re: Name Module No Match errors

Follow up question - what are the parameters with transcription and Fuse+? The names that we will be asking our users to speak will, in most cases, not be common ones. We will us two separate Name Modules to collect first and last name. When collecting the name is better to just prompt the user to s...
by cnoyes
Mon Apr 10, 2017 12:16 pm
Forum: Plum Fuse+ Q&A
Topic: Name Module No Match errors
Replies: 2
Views: 4573

Name Module No Match errors

I'm having trouble getting the app to recognize my input via the Name Module. I'm in a quiet location and using simple names to test but still getting the error prompt that I'm not understood. I also tested out using the Address module to make sure something could be detected and I can only get my C...
by cnoyes
Mon Apr 10, 2017 12:05 pm
Forum: Plum Fuse+ Q&A
Topic: hosting of audio
Replies: 2
Views: 4072

Re: hosting of audio

Thanks
by cnoyes
Mon Apr 10, 2017 9:01 am
Forum: Plum Fuse+ Q&A
Topic: hosting of audio
Replies: 2
Views: 4072

hosting of audio

Is there a way to pass a url to an audio file to be played so that we can host the audio files on our side?
by cnoyes
Tue Apr 04, 2017 1:14 pm
Forum: Plum Fuse+ Q&A
Topic: Call volume and performance questions
Replies: 2
Views: 4211

Re: Call volume and performance questions

Thank you for the info.
by cnoyes
Mon Apr 03, 2017 11:23 am
Forum: Plum Fuse+ Q&A
Topic: inbound call post process call logs
Replies: 6
Views: 7644

Re: inbound call post process call logs

Is there any pre-defined variables that we have access to, such as (call_id, duration, status....). Anything like that?
by cnoyes
Mon Apr 03, 2017 10:44 am
Forum: Plum Fuse+ Q&A
Topic: Call volume and performance questions
Replies: 2
Views: 4211

Call volume and performance questions

Our calling campaigns could involve approx 500k, upwards of 1 mil users being queued up at any given time. What is the recommended call volume capacity per hour while maintaining call performance?
by cnoyes
Mon Apr 03, 2017 10:29 am
Forum: Plum Fuse+ Q&A
Topic: inbound call post process call logs
Replies: 6
Views: 7644

Re: inbound call post process call logs

We would like all the data that is available in the call log, specifically: all question and answer history from the call call duration, transfer duration (as separate data points) Given the volume that we would be queueing up in any given upload (up to 500K users), downloading individual results is...
by cnoyes
Mon Apr 03, 2017 9:45 am
Forum: Plum Fuse+ Q&A
Topic: inbound call post process call logs
Replies: 6
Views: 7644

Re: inbound call post process call logs

Would the call logs be retrievable using Dev Tools?
by cnoyes
Fri Mar 31, 2017 4:06 pm
Forum: Plum Fuse+ Q&A
Topic: inbound call post process call logs
Replies: 6
Views: 7644

inbound call post process call logs

Can we retrieve through the post call call back the full call logs? We will need access (besides downloading) full call results - questions/answers from the inbound calls. What is the best way to get this data back to us?