Plum IVR Support

An error is occurring when the application setting for the "No Match" or "No Input" action is set to "Jump To" a page in the application. The error appears at the end of the call log as: Uncaught event: error.badfetch.http.500 To reproduce, add a menu module and set the "No Input" config to "Jump To...

A Prompt module with a currency variable reads back the currency value the same whether it's a positive or negative number. It doesn't appear to support negative numbers. This limitation isn't mentioned in the documentation so I think this is a bug. I've tested with both a JavaScript native number a...

I'm trying to set up a global shortcut so that a special DTMF combination like *# will jump to a specific page in the application, but I'm receiving an error whenever I have the shortcut configured in the Application Settings. The error occurs immediately when calling the deployed application. It sp...

That is only realistic to ask them to type "#" when doing a variable digit prompt like "please enter your PIN number, followed by #". But if you're at the main menu of an IVR, I have never once heard an IVR say "press 1 followed by the # key for account info, press 2 followed by the # key for sales,...

I noticed that there is a long pause of several seconds after entering a valid DTMF menu option, even when "Barge In" is enabled. With a little trial and error I found that the Menu module seems to be using the application-level setting for "Final DTMF timeout". You can see this by cranking that val...