We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Search found 79 matches

by jverweij
Mon Oct 08, 2018 1:43 pm
Forum: Plum DEV Q&A
Topic: director.vxml file error
Replies: 1
Views: 2936

director.vxml file error

This was an error in our call log, detailing a failure to fetch a file called “director.vxml” from your servers. We do not have a director.vxml file on our side, is that part of your internal configuration. This was an outbound call attempt. error 2524500778 3 [03/Oct/2018:17:25:06 -0400] 8337296704...
by jverweij
Tue Sep 18, 2018 12:39 pm
Forum: Plum Fuse+ Q&A
Topic: availability of call logs?
Replies: 9
Views: 7290

Re: availability of call logs?

Tried all that. The call log icon does not appear. We are on High Sierra OS. Is that not compatible any longer with the interface?
by jverweij
Fri Sep 14, 2018 3:23 pm
Forum: Plum Fuse+ Q&A
Topic: availability of call logs?
Replies: 9
Views: 7290

Re: availability of call logs?

we are upgraded to high sierra
by jverweij
Thu Sep 13, 2018 3:21 pm
Forum: Plum Fuse+ Q&A
Topic: unable to download audio from page
Replies: 2
Views: 3191

unable to download audio from page

Hi
We are unable to download audio files from the audio page. Clicking on the download link (arrow down) only plays the audio but does not download it. We use Chrome. Version 68.0.3440.106
Thanks
by jverweij
Thu Sep 13, 2018 3:14 pm
Forum: Plum Fuse+ Q&A
Topic: availability of call logs?
Replies: 9
Views: 7290

Re: availability of call logs?

Could it be a browser issue? We use Chrome here. There is no icon for the calls.
by jverweij
Thu Sep 13, 2018 8:17 am
Forum: Plum Fuse+ Q&A
Topic: availability of call logs?
Replies: 9
Views: 7290

Re: availability of call logs?

Hi! call log links for all the calls are missing. There used to be document icon that we could click on to show the call log, that is no longer there for calls that occurred even the same day. I know the logs used to be purged after 5 days, but the link is gone for current calls.
by jverweij
Fri Sep 07, 2018 2:34 pm
Forum: Plum Fuse+ Q&A
Topic: availability of call logs?
Replies: 9
Views: 7290

availability of call logs?

Will the link to view call logs be restored to the Call Logs page? Even for same day calls the link is not there.
by jverweij
Fri Aug 10, 2018 9:58 am
Forum: Plum Fuse+ Q&A
Topic: not able to upload audio files to app
Replies: 1
Views: 1772

not able to upload audio files to app

We are experiencing significant delays and in some cases not able to upload wav files to a demo app that we're building. The wav files are small (2.4 MB is the largest). This seems to be much slower than it has in the past; is there a known issue currently? Here is the app we are using: https://fuse...
by jverweij
Thu Aug 02, 2018 4:16 pm
Forum: Plum DEV Q&A
Topic: calls from Puerto Rico
Replies: 3
Views: 4092

calls from Puerto Rico

Would there be any issues with users calling in from Puerto Rico and USVI?
thank you
by jverweij
Tue Jul 17, 2018 3:00 pm
Forum: Plum DEV Q&A
Topic: ANI = 0000000000
Replies: 1
Views: 1936

ANI = 0000000000

Our IVR often receives calls that are transferred from a 3rd party. In some cases the ANI that we are receiving is all zeros, whih prevents us from recognizing the member by phone number. Do you know what could cause that? Could that be a restricted or blocked number? Before going back to the 3rd pa...
by jverweij
Wed Jul 11, 2018 11:59 am
Forum: Plum DEV Q&A
Topic: Spanish speech recognition
Replies: 1
Views: 1881

Spanish speech recognition

We are going to be launching an ivr call in spanish and want to allow the member to speak "si" or "no" but are having trouble implementing that grammar recognition. Looking through the documentation we're not sure how to implement this. We're looking for assistance. Thank you!
by jverweij
Fri Jun 22, 2018 10:29 am
Forum: Plum DEV Q&A
Topic: changing PIN
Replies: 1
Views: 1749

changing PIN

What is the process to change our PIN? I am the admin for our acct but do not see where that is possible under dev tools
thanks
by jverweij
Mon Jun 18, 2018 1:23 pm
Forum: Plum Fuse+ Q&A
Topic: calls queueing backlog question
Replies: 1
Views: 1688

calls queueing backlog question

Question on how you handle calls queues. Last week we had 2 different queues going, each at a 1 second delay between API calls to queue up a call, and calls were going out rather quickly. Today we had 1 stream going at a 1/2 second delay, so that essentially equals 2 streams at 1 second delay. We en...
by jverweij
Mon Apr 02, 2018 1:31 pm
Forum: Plum Fuse+ Q&A
Topic: call logs when launching new application
Replies: 1
Views: 1644

call logs when launching new application

We have inbound call applications that launch another application to continue with the call flow. The logging though cuts off once the new application is launched. How can we see the full IVR experience in the logs after another application is launched? For example: https://fuse.plumvoice.com/logs/c...
by jverweij
Wed Mar 28, 2018 2:14 pm
Forum: Plum Fuse+ Q&A
Topic: not able to delete application
Replies: 1
Views: 1506

not able to delete application

I'm trying to delete an application that I created and the system is not responsive. Clicking on "yes" and receiving no response from the system. Is that a known issue? App ID is 5444