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Search found 15 matches

by anorman728
Wed Aug 29, 2018 10:24 pm
Forum: Plum Fuse+ Q&A
Topic: Subdialog not working on PCI-compliant number.
Replies: 4
Views: 3516

Re: Subdialog not working on PCI-compliant number.

The subdialog works, but we also had a third-party vendor that we're trying to use, and it doesn't look like that one's being whitelisted. When the data node is reached, it has the same problem as the subdialog did before. Is there anything that can be done about this?

Thanks.
by anorman728
Thu Aug 23, 2018 11:37 pm
Forum: Plum Fuse+ Q&A
Topic: Subdialog not working on PCI-compliant number.
Replies: 4
Views: 3516

Re: Subdialog not working on PCI-compliant number.

It looks like it's working now. Thanks!
by anorman728
Thu Aug 23, 2018 2:35 am
Forum: Plum Fuse+ Q&A
Topic: Subdialog not working on PCI-compliant number.
Replies: 4
Views: 3516

Subdialog not working on PCI-compliant number.

I've been having a problem using the subdialog module with a PCI-compliant number. When it's used, there's about a thirty second pause followed by the "An unexpected error has occurred" prompt. The call logs just say "Error x1" followed by "error handler disabled," with no details given when expande...
by anorman728
Fri Aug 17, 2018 2:06 am
Forum: Plum Fuse+ Q&A
Topic: Change default error message
Replies: 2
Views: 2220

Re: Change default error message

Thank you very much! That seems to work fine.
by anorman728
Mon Aug 13, 2018 4:05 pm
Forum: Plum Fuse+ Q&A
Topic: Change default error message
Replies: 2
Views: 2220

Change default error message

We would like to change the default error message from "An unexpected error has occurred. Goodbye." to something more relevant. Is there a way to do this?
by anorman728
Mon Aug 13, 2018 3:52 pm
Forum: Plum Fuse+ Q&A
Topic: Error data from post-call webservice
Replies: 1
Views: 1797

Error data from post-call webservice

I understand from this response (viewtopic.php?f=20&t=469778#p544161) that we have access to error data that can be sent from the post-call webservice, but I'm struggling to find the name of the variable in the documentation. How would I access error objects?
by anorman728
Mon Nov 20, 2017 9:08 am
Forum: Plum Fuse+ Q&A
Topic: Unable to change account email address
Replies: 2
Views: 1634

Re: Unable to change account email address

Looks like that did the trick. Thanks!
by anorman728
Thu Nov 16, 2017 7:43 pm
Forum: Plum Fuse+ Q&A
Topic: Unable to change account email address
Replies: 2
Views: 1634

Unable to change account email address

I'm not 100% sure, but I think this is a bug in the Fuse+. Our company is changing our email domain, so I need to change the email address, but when I go to the "User Settings" in "My Account," the save button doesn't do anything. (I also checked the browser console, and it doesn't log any JS errors...
by anorman728
Mon Jul 03, 2017 7:02 pm
Forum: Plum Fuse+ Q&A
Topic: What happens if a call is dropped mid-call?
Replies: 1
Views: 2102

What happens if a call is dropped mid-call?

Short version: If a call is dropped, does Plum continue running the code until it reaches user interaction (where it won't get any), or does it just stop? We need to log some data on our end that includes Plum interacting with a third-party server. If the call is dropped (or the user hangs up or som...
by anorman728
Mon Jul 03, 2017 6:55 pm
Forum: Plum Fuse+ Q&A
Topic: Return is formatted as urlencoded
Replies: 2
Views: 2591

Re: Return is formatted as urlencoded

I came across a similar issue with a service that I don't actually have any control over. JSON is definitely best, if possible, but, if not, I got around this by setting the return type to TEXT and using this JS function to extract the values: function parseUrl(inputUrl) ​{ ​ var returnJson = {}; ​ ...
by anorman728
Tue May 23, 2017 12:53 pm
Forum: Plum Fuse+ Q&A
Topic: How to handle CC data to avoid becoming PCI-compliant?
Replies: 3
Views: 2257

Re: How to handle CC data to avoid becoming PCI-compliant?

Thanks! I relayed this back to my team and we have a few follow-up questions: 1) When we provision a new phone number, do we own it and can we move it outside of Plum later? 2) If we have hundreds of phone numbers, do we have to update the IP whitelist for each phone number every time our IPs change...
by anorman728
Mon May 22, 2017 12:52 pm
Forum: Plum Fuse+ Q&A
Topic: How to handle CC data to avoid becoming PCI-compliant?
Replies: 3
Views: 2257

How to handle CC data to avoid becoming PCI-compliant?

We're using Plum primarily because it's PCI-compliant and we want to avoid touching CC data ourselves, so that we don't need to be PCI-compliant. We're working with a third-party payment system that is also PCI-compliant. We should be able to have our Fuse+ application communicate with the third-par...
by anorman728
Mon May 22, 2017 10:44 am
Forum: Plum Fuse+ Q&A
Topic: "Evaluate JS" module is hanging up.
Replies: 2
Views: 2078

Re: "Evaluate JS" module is hanging up.

Thanks, I think that should work. I see now that I've been using Subdialogs when I should have been using REST modules. (I didn't know that the REST module is basically just an HTTP request.)
by anorman728
Fri May 19, 2017 3:18 pm
Forum: Plum Fuse+ Q&A
Topic: "Evaluate JS" module is hanging up.
Replies: 2
Views: 2078

"Evaluate JS" module is hanging up.

We're going to be need to use an http request in JavaScript in our application, but I can't seem to get it to work. This is an example of what I'm trying to do in an "Evaluate JS" module: function paramJSON(inputJSON) { var dumArr = []; for (var ind in inputJSON) { dumArr.push(ind+'='+inputJSON[ind]...
by anorman728
Thu May 18, 2017 10:25 am
Forum: Plum Fuse+ Q&A
Topic: Pass an argument in Goto App (or something similar)?
Replies: 1
Views: 1936

Pass an argument in Goto App (or something similar)?

Is there any way to use the Goto App module (or another module with the same effect) to pass information on to that application? Say, for example, a caller has already entered an ID number and you want the app you're going to to know it without the user having to enter it again. Is this possible?