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Search found 17 matches

by Strats
Tue Jul 10, 2018 1:02 am
Forum: Plum Fuse+ Q&A
Topic: Deploying same Plum application to 2 different phone numbers
Replies: 3
Views: 4871

Re: Deploying same Plum application to 2 different phone num

Thanks for the reply.

In a Plum application where same workflow is used to respond to multiple phone numbers, can we play back different voice files, based on phone number the user called? If yes, how?


Thanks,
Stratus.
by Strats
Wed Jul 04, 2018 6:55 am
Forum: Plum Fuse+ Q&A
Topic: Deploying same Plum application to 2 different phone numbers
Replies: 3
Views: 4871

Deploying same Plum application to 2 different phone numbers

Hi Support, We have designed a Plum application, which we want to deploy to 2 different phone numbers. Is it Possible?? If yes, will both the phone numbers calling the same Plum application, be active at the same time?? Also if yes, inside the Plum application can we know from which phone number was...
by Strats
Mon Mar 05, 2018 5:53 am
Forum: Plum Fuse+ Q&A
Topic: unable to receive email from plum app using "Email" module
Replies: 1
Views: 3174

unable to receive email from plum app using "Email" module

Hi Support, We have an application where I want to send an email to my mail-Id using the "@Email" module. But I am not receiving the email from the Plum application when it is run. Whereas when I check my "Logs" it is showing that email has been sent to my mail-Id. I have used this "@Email" module e...
by Strats
Wed Feb 28, 2018 8:23 am
Forum: Plum Fuse+ Q&A
Topic: how to play background music when call is in progress?
Replies: 1
Views: 2948

how to play background music when call is in progress?

Hi Support, We have an application where the user has to wait for around 10 seconds after making a confirmation. In these 10 seconds we are validating various responses from different modules. Therefore I want to play some background music for these 10 seconds when the call is in progress. Is there ...
by Strats
Wed Feb 28, 2018 7:17 am
Forum: Plum Fuse+ Q&A
Topic: Max comparisons we can make using "Compare Variable" module
Replies: 2
Views: 3666

Max comparisons we can make using "Compare Variable" module

Hi Support, We have an application where we are making 18 comparisons using a "Compare Variable" module. But when we run the application its not running at all (even the pages before this "Compare Variable" module page is not run). Is there any limitation for maximum comparisons using a "Compare Var...
by Strats
Tue Feb 27, 2018 9:31 am
Forum: Plum Fuse+ Q&A
Topic: How to play a background sound during a REST API call
Replies: 1
Views: 3110

How to play a background sound during a REST API call

Hi Support,

I have an application where my REST API call takes around 8 seconds where the user has to wait. I want a play a background sound until the call proceeds to the next module. How do I play a background sound during the REST API call?


Thanks,
Strats.
by Strats
Tue Feb 13, 2018 2:58 am
Forum: Plum Fuse+ Q&A
Topic: How to get Plum application name as a variable?
Replies: 3
Views: 8996

How to get Plum application name as a variable?

Hi Support,

I have a Plum application where I want to put the application name as a variable in the same application and use the variable wherever necessary. Is there a way to get the application name into a variable? If yes, how?


Thanks,
Strats.
by Strats
Wed Jan 03, 2018 9:39 am
Forum: Plum Fuse+ Q&A
Topic: How to send a "call_recording" var in the REST(POST/PUT)
Replies: 1
Views: 3104

How to send a "call_recording" var in the REST(POST/PUT)

Hi Team,

I am recording a part of the call using 2 call_recording modules. I have an API which accepts byte[] as input. How do I use "call_recording" variable in POST/PUT(REST service) to save the recorded audio?

Explanations supported with screenshots would be great.


Thanks,
Strats.
by Strats
Fri Dec 22, 2017 3:08 am
Forum: Plum Fuse+ Q&A
Topic: How to save a phone number to a user?
Replies: 1
Views: 2998

How to save a phone number to a user?

Hi Team, I have 2 phone numbers "My Account->Phone Numbers" and under the dropdown menu of "Owner" I have 2 different user names. I am able change the user by selecting the user from the dropdown menu "Owner" but I am not able to save it as there is no save button. How do I SAVE that particular phon...
by Strats
Fri Dec 15, 2017 1:36 am
Forum: Plum Fuse+ Q&A
Topic: How to upload a call_record audio into AWS S3 bucket?
Replies: 5
Views: 6650

How to upload a call_record audio into AWS S3 bucket?

Hi Team, I am recording a part of the call using "call_recording" module. As said in the documentation, the recorded audio(in .UL format) will be stored in the variable(call_recording). How to I use this variable to upload the recorded audio file to AWS S3 bucket? Explanation supported with screensh...
by Strats
Mon Dec 11, 2017 7:58 am
Forum: Plum Fuse+ Q&A
Topic: how to playback a recorded audio saved using call_recording
Replies: 3
Views: 4109

Re: how to playback a recorded audio saved using call_record

Hi,

I am recording the call using "call_recording" module. In which variable exactly does the .UL audio file gets stored? An attached screenshot explanation would be great.

Thanks,
Strats.
by Strats
Mon Dec 11, 2017 5:20 am
Forum: Plum Fuse+ Q&A
Topic: Is it possible to enable ONLY speech input in Yes/No module?
Replies: 3
Views: 4460

Re: Is it possible to enable ONLY speech input in Yes/No mod

Hi,

Thanks for the reply. It worked.

Thanks,
Strats.
by Strats
Fri Dec 08, 2017 7:58 am
Forum: Plum Fuse+ Q&A
Topic: Is it possible to enable ONLY speech input in Yes/No module?
Replies: 3
Views: 4460

Is it possible to enable ONLY speech input in Yes/No module?

Hi Team,
In a Yes/No module I don't want the user to enter 1 for "Yes" and 2 for "No". How do I disable that in my application as I want to enable only speech input in that Yes/No module??





Thanks,
Strats.
by Strats
Thu Dec 07, 2017 6:47 am
Forum: Plum Fuse+ Q&A
Topic: how to playback a recorded audio saved using call_recording
Replies: 3
Views: 4109

how to playback a recorded audio saved using call_recording

Hi Team,
I am recording the call using a "call_recording" module. How do I listen to the audio without saving it permanently(using web service)?


Thanks,
Strats.
by Strats
Tue Nov 14, 2017 5:09 am
Forum: Plum Fuse+ Q&A
Topic: My REST API accepts only whitelisted IP addresses
Replies: 1
Views: 2902

My REST API accepts only whitelisted IP addresses

Hello,

We are developing an IVR using Fuse+, as part of this development we are using an REST API call which accepts only whitelisted IP addresses. When I deploy my Fuse+ application, which IP address(es) will hit REST API, so that we can whitelist them.

Regards,
Strats.