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Search found 21 matches

by henry
Fri Sep 28, 2018 2:44 pm
Forum: Plum DEV Q&A
Topic: result_url not be called immediately
Replies: 1
Views: 3152

result_url not be called immediately

I already can successfully scheduled call and retrieve the vxml from our service. But the "result_url" is not being called immediately after the call is done.

For example, the call is scheduled at 14:46, but receive the callback at result_url at 15:42.

Do I missed some setting on this?
by henry
Fri Dec 08, 2017 12:47 pm
Forum: Plum Fuse+ Q&A
Topic: Application is not invoked after call scheduled
Replies: 3
Views: 3092

Re: Application is not invoked after call scheduled

Team,
could you please provide the possible events name for status 'failed', by now we already know the three possible outcomes below?

{"eventname":"noanswer","timestamp":1508796787}

noanswer
phoneBusy
Informationtone

Thanks.
by henry
Tue Dec 05, 2017 1:07 pm
Forum: Plum Fuse+ Q&A
Topic: Application is not invoked after call scheduled
Replies: 3
Views: 3092

Application is not invoked after call scheduled

Team, After scheduled calls, some return status 'completed', some return 'failed'. In both 'completed' and 'failed', there exists such a situation that some related call log are missed for related scheduled call. And the related postcall-webservice is not executed also. Could you please help us to c...
by henry
Tue Dec 05, 2017 12:30 pm
Forum: Plum Fuse+ Q&A
Topic: Issue about "Post-Call Webservice" are invoked two times
Replies: 5
Views: 3288

Re: Issue about "Post-Call Webservice" are invoked two times

Hello,
The phone number and time stamp has been sent through P-message.
by henry
Thu Nov 30, 2017 12:10 pm
Forum: Plum Fuse+ Q&A
Topic: Issue about "Post-Call Webservice" are invoked two times
Replies: 5
Views: 3288

Issue about "Post-Call Webservice" are invoked two times

Team, Recently, "Post-Call webservice" are invoked two times after call completed. This issue is not happened for every call. As my understanding, it should happened once, correct? 30 Nov 2017 11:35:55 AM -0500: Post-Call Webservice, [rest] - Sending REST request 30 Nov 2017 11:36:27 AM -0500: Post-...
by henry
Mon Oct 09, 2017 11:20 am
Forum: Plum Fuse+ Q&A
Topic: About Transfer module
Replies: 4
Views: 4666

Re: About Transfer module

After drag a new module to replace old one, it works.
by henry
Fri Oct 06, 2017 6:16 pm
Forum: Plum Fuse+ Q&A
Topic: About Transfer module
Replies: 4
Views: 4666

Re: About Transfer module

Team, I tried the format with "tel:6175555555;ani=7205555555", "6175555555", even "(617)555-5555", every time it show me an error, before the "Transfer module". The log is below. After var_201, the "Transfer" module should start. But it shows me the error below, instead of start transfering. (In Cal...
by henry
Fri Oct 06, 2017 12:03 pm
Forum: Plum Fuse+ Q&A
Topic: Cannot add new variables to existing "rest module"
Replies: 1
Views: 2129

Cannot add new variables to existing "rest module"

Team, we hope to add more variable to post back to our rest service.
But when we click the "+" button, nothing happened, we have to drag a new module to replace old one.
Could you please help use to check it?
by henry
Tue Oct 03, 2017 1:33 pm
Forum: Plum Fuse+ Q&A
Topic: About Transfer module
Replies: 4
Views: 4666

About Transfer module

Is there a method to show a specific number when we transfer call from plum through "Transfer" module?
by henry
Tue Oct 03, 2017 1:26 pm
Forum: Plum Fuse+ Q&A
Topic: One "set Variable" module not being touched.
Replies: 2
Views: 1748

Re: One "set Variable" module not being touched.

Please ignore the issue, we already figure it out.
Thanks for your help.
by henry
Fri Sep 29, 2017 11:59 am
Forum: Plum Fuse+ Q&A
Topic: One "set Variable" module not being touched.
Replies: 2
Views: 1748

One "set Variable" module not being touched.

Team, In some scheduled outbound call, after we call the REST service, we hope to assign a returned value to variable, but the set variable module is not be touched. And cause some problems. This happens in touching a voice machine. should not be someone hangup the phone before the call flow touch t...
by henry
Sun Sep 24, 2017 11:57 am
Forum: Plum Fuse+ Q&A
Topic: About result_url not be called
Replies: 1
Views: 1622

About result_url not be called

Team,

We tried to schedule calls with parameter result_url to post call result "call_details" to our REST service.
Unlucky, the rest_url is not being called after the call completed. Even we manually schedule call through "Queue Calls".

Thanks
by henry
Thu Sep 14, 2017 12:14 pm
Forum: Plum Fuse+ Q&A
Topic: About schedule outbound call
Replies: 1
Views: 1925

About schedule outbound call

Team,

Is there an feature or setting option that outbound call can just happen during a specific time frame?
for example: weekday from 8:00AM to 5:00PM.

If a call is scheduled through API not in the time frame, the call will be blocked.
by henry
Wed Sep 13, 2017 3:40 pm
Forum: Plum Fuse+ Q&A
Topic: How to check a variable is undefined
Replies: 1
Views: 1608

How to check a variable is undefined

How to check a variable is undefined in compare variables module?
We tried the undefined, 'undefined' and '', all the choices do not works.
Any suggestions?
by henry
Thu Sep 07, 2017 5:21 pm
Forum: Plum Fuse+ Q&A
Topic: About 4-5 second delay and Y/N prompts not recognized
Replies: 1
Views: 2438

About 4-5 second delay and Y/N prompts not recognized

Team, During testing, we find there is 4-5 second delay after input module. for example(Y/N module, digit module etc..) And The Y/N prompts not recognizing speech inputs very well, some time when speak 'No'/'Yes' get the message 'cannot get it'. If further app info is needed, please let me know. Tha...