We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Search found 30 matches

by averlan
Mon Jun 03, 2019 2:16 pm
Forum: Plum DEV Q&A
Topic: <say-as> tag currency in Spanish
Replies: 3
Views: 2667

Re: <say-as> tag currency in Spanish

Thanks for your response. I'm not sure if I'm following your example. It says -xml:lang="es_us" - shouldn't it be "es-MX"? Also, I just wanted to clarify that I need an example for one of your suggestion in the earlier post, you said: "You will need to preparse the currency amount on your end of the...
by averlan
Fri May 31, 2019 3:30 pm
Forum: Plum DEV Q&A
Topic: <say-as> tag currency in Spanish
Replies: 3
Views: 2667

<say-as> tag currency in Spanish

Hi, I have checked several past posts regarding the issue of currency not spoken correctly in Spanish when using text-to-speech. One of the solutions suggested was in this post - https://support.plumvoice.com/viewtopic.php?f=2&t=72652&p=141759&hilit=spanish+currency#p141759. Do you have an example o...
by averlan
Thu Mar 15, 2018 11:06 am
Forum: Plum DEV Q&A
Topic: Latency issue
Replies: 3
Views: 2526

Re: Latency issue

Please check below. This one was slightly less (about 8-10 seconds wait), but still why did it take so long to initiate the call? Thu 15 Mar 2018 11:58:28.535 AM EDT (200035;006;1521129449) [client] EVENT: Call Start Event: ANII 2403611617 DNIS 5713548803 VURL http://us.popproxy.plumgroup.com/plumvp...
by averlan
Wed Mar 14, 2018 3:45 pm
Forum: Plum DEV Q&A
Topic: Latency issue
Replies: 3
Views: 2526

Latency issue

Hello, We have noticed a period of silence before call pickup. When calling Plum IVR for the first time after a break, there may be 14 - 18 seconds (approx) of dead air before the call is answered. This happens mostly on the first call after a break of an hour or more to the system. Is this because ...
by averlan
Tue Mar 13, 2018 11:14 am
Forum: Plum DEV Q&A
Topic: Error message configuration
Replies: 4
Views: 2921

Re: Error message configuration

Hi,

I have another question regarding the error message configuration. How we can configure default message in case of some network issues? For example, currently what error message will be played if for some reason the network went down and "root.vxml" can't be accessed?

Thanks
by averlan
Tue Feb 27, 2018 2:16 pm
Forum: Plum DEV Q&A
Topic: Call logs
Replies: 1
Views: 1698

Call logs

Hi,

Is there any way to fetch call logs outside your Plum Voice portal? In case we want to export and view them in our environment.

Thanks
by averlan
Thu Feb 22, 2018 9:57 pm
Forum: Plum DEV Q&A
Topic: Error message configuration
Replies: 4
Views: 2921

Re: Error message configuration

It worked. Thanks
by averlan
Wed Feb 21, 2018 11:32 am
Forum: Plum DEV Q&A
Topic: Error message configuration
Replies: 4
Views: 2921

Error message configuration

Hi, I was wondering if there is any way to configure your default message "DocumentParser::FetchDocument - Parse error in file: received event: error.badfetch" to custom "I'm sorry, but we're currently experiencing issues. Please try your call again later." I think the second will be more appropriat...
by averlan
Mon Nov 20, 2017 10:19 am
Forum: Plum DEV Q&A
Topic: <menu> and <catch> elements
Replies: 41
Views: 28265

Re: <menu> and <catch> elements

Hi,

Thanks for your response. I was not able to locate my file repository. I followed the directions from your documentation (please check the link below). Is it possible that it' not enabled or something? Thanks.

http://www.plumvoice.com/docs/dev/plumdevguide:filerepo
by averlan
Fri Nov 17, 2017 11:53 am
Forum: Plum DEV Q&A
Topic: <menu> and <catch> elements
Replies: 41
Views: 28265

Re: <menu> and <catch> elements

Hello,

We have a quick question. Can we use a Scratchpad with an audio file? Thanks
by averlan
Mon Nov 13, 2017 11:01 am
Forum: Plum DEV Q&A
Topic: <menu> and <catch> elements
Replies: 41
Views: 28265

Re: <menu> and <catch> elements

Thanks! That worked.
by averlan
Fri Nov 10, 2017 4:30 pm
Forum: Plum DEV Q&A
Topic: <menu> and <catch> elements
Replies: 41
Views: 28265

Re: <menu> and <catch> elements

Hi, Please see below the sample of the scratchpad. We would like to add a caller id variable the same way you helped us to add a session id. I have tried using the sample below without any luck. Please advise. <?xml version="1.0"?> <vxml version="2.0"> <form> <block> <var name="sessionId" expr="sess...
by averlan
Tue Nov 07, 2017 5:20 pm
Forum: Plum DEV Q&A
Topic: <menu> and <catch> elements
Replies: 41
Views: 28265

Re: <menu> and <catch> elements

Hello, Please check another error below: Validate URL: http://63.88.109.203/Autoscribe.PayIVR/DebugIVRSessionsLogs/201711071705204688912/11.xml DocumentParser::FetchDocument - Parse error in file "CollectABA.aspx", line 95, column 22 - <audio> tag: One of the following attributes must be specified: ...
by averlan
Tue Oct 31, 2017 1:06 pm
Forum: Plum DEV Q&A
Topic: <menu> and <catch> elements
Replies: 41
Views: 28265

Re: <menu> and <catch> elements

Hello, Here is another error we found (please see below). The validator didn't return any error though: Validate URL: http://63.88.109.203/Autoscribe.PayIVR/DebugIVRSessionsLogs/201710311346086956945/5.xml Please let us know. Thanks <?xml version='1.0'?><speak> A serious error of type </speak> -----...
by averlan
Thu Oct 26, 2017 3:09 pm
Forum: Plum DEV Q&A
Topic: <menu> and <catch> elements
Replies: 41
Views: 28265

Re: <menu> and <catch> elements

Hello, Please check below the information from our debugger about the raw request we are getting from you when call starts. We don't see any session id in there. Can you please let us know where we should look for it? payee=QQQ ASP.NET_SessionId=hshrt2azyeugtovu2dpkjhpb ALL_HTTP=HTTP_CACHE_CONTROL:m...