Plum IVR Support

I've been testing since earlier this morning and it seems to be working well.

Thanks for your help with this important update!

Scott

Thanks...

Can you give me an ETA on when I can expect a response? My development is stalled until I can support authentication to my API.

Hi Support Team, I need your help re: the following code segment: <log> <value expr="header_str"/> </log> <data name="resp_nearest" src="{{appURL('api/v1/schedule')}}" accept="application/json" method="raw" enctype="application/json" headersexpr="header_str" rawexpr="getNearestVisitString(orgid, car...

Thanks. I want the termchar to be active throughout the application and I inform the caller at the main greeting that they can use the termchar to speed up data entry. However, in this case, when they enter the termchar, it seems to "trip up" the FIA causing it to use the termchar as input for the n...

UPDATE - it turns out the reprompt for fld_startdate is working. The issue is about the termchar. Here's what appears to be happening: 1 - user enters '040118#' for fld_startdate 2 - IVR accepts '040118' as input for fld_startdate 3 - IVR uses trailing termchar as input for next field, fld_starttime...

Hi Suport Team, I have two questions regarding the code excerpt below: 1 - the caller enters '040118#'. Why doesn't this pass the grammar check (termchar is set to #)? 2 - Why isn't this reprompt working? Instead of reprompting for fld_startdate, the dialog moves onto the next field (fld_starttime)....

Hi Support Team, I'm attempting to use the termmaxdigits property to eliminate timeout pauses after the caller has entered their input value. Here's a partial example of my field definition: <field name="cgID" type="digits?maxlength=8"> <property name="termmaxdigits" value="true" /> <prompt> <audio ...

Thanks for your help!

Hi Support Team, Can a create a field that plays condition-specific prompts? For example: <field name="fld_service" type="digits?maxlength=2"> <prompt cond="variable1 == TRUE'"> <audio expr="audio_file1"> <value expr="audio_tts_prompt_1"/> </audio> </prompt> <prompt cond="'variable1 == FALSE'"> <aud...

Ok - thanks. Are there plans to add this feature? If not, how do I submit an enhancement request?

Thanks. Can I get access to the response body as well? When my app responds with HTTP code 5xx there is additional error info within a JSON string contained in the response body.

Thanks...Scott

Hi, My app server uses HTTP response codes 5xx to indicate 'normal' application errors (e.g., missing request data, failed business rule, etc). In these cases, the HTTP response contains error data that I'd like to use in the VXML script. Can I get access to the HTTP document response data (JSON dat...

Hi Folks,

I have a user activation script that requires the caller to enter a code that we send via email. I'd like to provide the user extended input time while they retrieve this code from the email.

What's the recommended way to accomplish this?

Thanks for your help!

Scott

Ok - got it. Thanks for your help and quick reply!

Can I do this:

<say-as type="number: digits">
<value expr="cg_pin"/>
</say-as>

if I'm using the AT&T Natural Voices TTS engine?

If not, how do I do it?

Thanks...Scott