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Search found 10 matches

by it@acryness.com
Thu Jan 23, 2020 9:01 am
Forum: Plum DEV Q&A
Topic: Is there a way to know if a phone # is a landline or cell #?
Replies: 2
Views: 6392

Is there a way to know if a phone # is a landline or cell #?

Hi,

I am looking to check if there is a way that we can know if the phone# is a landline or cell # before even making the call? or can we know based on the response of a text message?
by it@acryness.com
Mon Mar 04, 2019 2:58 pm
Forum: Plum DEV Q&A
Topic: Recording Turned on message coming up intermittently
Replies: 3
Views: 8446

Re: Recording Turned on message coming up intermittently

Sorry for the late reply. But the issue has been resolved following day I posted this.
by it@acryness.com
Mon Feb 25, 2019 4:54 pm
Forum: Plum DEV Q&A
Topic: Recording Turned on message coming up intermittently
Replies: 3
Views: 8446

Recording Turned on message coming up intermittently

Hi, I am working on Out bound IVR calls . Below is my script. The script has been working fine 60-70% of the times. But sometimes I am hearing a message "Recording Turned on" whiile trying to input any input field like credit card number and then it wont even let me enter the credit card number and ...
by it@acryness.com
Wed Feb 21, 2018 1:22 pm
Forum: Plum DEV Q&A
Topic: Audio tag not working
Replies: 4
Views: 5161

Re: Audio tag not working

Thanks. That fixed the issue. Removed Prosody and used expression.
by it@acryness.com
Wed Feb 21, 2018 9:57 am
Forum: Plum DEV Q&A
Topic: Audio tag not working
Replies: 4
Views: 5161

Re: Audio tag not working

I changed the URL to <audio src="https://fhivr.acryness.com/Insurance%20Recordings/AARP.mp3" /> thinking the spacing might be causing the issue. Please try now. But This is directly working for me too. But I have to get this URL dynamically. If I hard code it in IVR it is working fine. But If I use ...
by it@acryness.com
Mon Feb 19, 2018 11:42 am
Forum: Plum DEV Q&A
Topic: Audio tag not working
Replies: 4
Views: 5161

Audio tag not working

Hi, I am trying to play this audio. I tried with mp3 and wav file. That audio file path is working if i open it in browser. But nothing is played on IVR. No error too. please suggest. <prompt> <prosody rate="slow"> You have <audio src = "https://fhivr.acryness.com/Insurance%20Recordings/AAA%20Auto.w...
by it@acryness.com
Tue Jan 23, 2018 3:24 pm
Forum: Plum DEV Q&A
Topic: IVR to pronounce a name
Replies: 1
Views: 3540

IVR to pronounce a name

Our IVR system has to give the Insurance Information of our clients.
Ex: There can be any insurance on file Example GEICO, Medicare OH etc.
The IVR voice is saying these names very bad. Ex: GEICO is said as geecondo.
I can't use spell here. Is there an option to pronounce these names properly.
by it@acryness.com
Thu Jan 04, 2018 11:46 am
Forum: Plum DEV Q&A
Topic: Suggestions on Sensitivity and Condifence
Replies: 1
Views: 3042

Suggestions on Sensitivity and Condifence

We developed IVR for one of our client. They/We are facing sensitivity issues. The voice input like the account number or first 3 letters of the last name are not being understood very well. Also the IVR is sensitive for any small voices in the background too. I tried various settings for sensitivit...
by it@acryness.com
Wed Dec 20, 2017 10:49 am
Forum: Plum DEV Q&A
Topic: IVR with voice TOM can't say an currency with 14 cents.
Replies: 1
Views: 2942

IVR with voice TOM can't say an currency with 14 cents.

IVR with voice TOM can't say an currency with 14 cents.
It keeps saying 13 cents for 14 cents. This looks like a defect.
For ex: 1200.14 will be said as 1200.13