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Search found 4 matches

by EIGEF
Mon Oct 01, 2018 12:14 pm
Forum: Plum Survey Q&A
Topic: Prompting customers to press '10'
Replies: 2
Views: 6528

Re: Prompting customers to press '10'

Thanks!
by EIGEF
Mon Oct 01, 2018 11:35 am
Forum: Plum Survey Q&A
Topic: Prompting customers to press '10'
Replies: 2
Views: 6528

Prompting customers to press '10'

Hello. I recently changed my survey scale from 0-9 to 0-10. When I tested the survey, the question is asked, and then the recording says "10, press 10" before allowing the customer to rate their experience. I am not sure why it is saying this, but I do not want my customers to hear this. Is this a s...
by EIGEF
Wed Jun 13, 2018 11:36 am
Forum: Plum Survey Q&A
Topic: IVR Survey on 0-10 Scale
Replies: 3
Views: 3630

Re: IVR Survey on 0-10 Scale

Thank you for your reply. I just have one additional question. Is the three second time limit adjustable if I find the customers need a little more time? Thanks again!
by EIGEF
Tue Jun 12, 2018 12:34 pm
Forum: Plum Survey Q&A
Topic: IVR Survey on 0-10 Scale
Replies: 3
Views: 3630

IVR Survey on 0-10 Scale

Hello. I currently use Plum Voice as my IVR provider for a survey. The survey is currently on a 0-9 scale; however, I plan to change the scale to 0-10. From what I can tell, Plum can accommodate customers rating a '10' on a telephone. Is there a way to have the customers verify that they meant to ra...