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Search found 8 matches

by JBodek
Fri Dec 14, 2018 8:47 am
Forum: Plum Fuse+ Q&A
Topic: Unable to delete / Question about best practices for APIs
Replies: 1
Views: 2902

Unable to delete / Question about best practices for APIs

I noticed recently that I'm having trouble getting the delete function for applications to work. When I click delete in the drop down menu from the cog for the application, the pop-up appears but the button is already depressed so I cannot click it. I attempted to delete in Chrome, Edge and Firefox ...
by JBodek
Mon Dec 10, 2018 10:51 am
Forum: Plum Fuse+ Q&A
Topic: No Input/Match default (3x) for hang up not working
Replies: 3
Views: 3561

Re: No Input/Match default (3x) for hang up not working

07 DEC 2018 02:48:36 PM -0500: start, [start] ...... 07 DEC 2018 02:48:45 PM -0500: Menu_ChooseLanguage, [menu] - To continue in english, press 1 07 DEC 2018 02:48:45 PM -0500: Menu_ChooseLanguage, [menu] - 07 DEC 2018 02:48:54 PM -0500: Menu_ChooseLanguage, [menu] - No Input x1 07 DEC 2018 02:48:5...
by JBodek
Mon Dec 10, 2018 8:33 am
Forum: Plum Fuse+ Q&A
Topic: No Input/Match default (3x) for hang up not working
Replies: 3
Views: 3561

No Input/Match default (3x) for hang up not working

We've recently run into an issue on multiple live calls where it's going excessively long as it's getting stuck in some kind of loop related to no match/input. Some calls have reached about an hour before finally disconnecting. Looking at the log we'll see "No Input x471" which is obviously an issue...
by JBodek
Fri Nov 09, 2018 9:03 am
Forum: Plum Fuse+ Q&A
Topic: Suppressing auto-generated Menu options
Replies: 3
Views: 3452

Re: Suppressing auto-generated Menu options

Thanks for the response. Seems I totally overlooked that being so simple to take care of.
by JBodek
Thu Nov 08, 2018 3:09 pm
Forum: Plum Fuse+ Q&A
Topic: Suppressing auto-generated Menu options
Replies: 3
Views: 3452

Suppressing auto-generated Menu options

Is there anyway to suppress the auto-generated menu module options? If you have a .wav file associated with the module it will still read off "Press 1 for XXX, Press 2 for XXX" (which is a helpful feature overall) after it plays the .wav file. So if you have "Press 1 for XXX and Press 2 XXX" as part...
by JBodek
Wed Oct 17, 2018 3:22 pm
Forum: Plum Fuse+ Q&A
Topic: Delays between modules with matched min/max digits
Replies: 1
Views: 3062

Delays between modules with matched min/max digits

We’re seeing some delays within Fuse+ during collecting caller information. There is some dead-air time between the caller inputting their account number and the system recognizing the input which then again happens after they input their zip code. Is there anything that can be done to shorten the g...
by JBodek
Tue Jul 10, 2018 7:27 am
Forum: Plum Fuse+ Q&A
Topic: Returning variables from 'Goto App' module issues
Replies: 2
Views: 2239

Re: Returning variables from 'Goto App' module issues

Thank you for the update, I was able to test it out this morning and everything came back as expected.
by JBodek
Fri Jul 06, 2018 10:03 am
Forum: Plum Fuse+ Q&A
Topic: Returning variables from 'Goto App' module issues
Replies: 2
Views: 2239

Returning variables from 'Goto App' module issues

I was doing some testing where I had one main application handling the overall IVR but another that handled just the API calls (so that could be a central location for all applications that may need to call it). It was working and now I'm getting an unexpected error that I cannot determine based on ...