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Search found 38 matches

by jparnell
Tue Dec 10, 2019 6:11 pm
Forum: Plum Fuse+ Q&A
Topic: Fuse editor bug: Dropdown values are blank after saving
Replies: 1
Views: 1569

Fuse editor bug: Dropdown values are blank after saving

Hello, When I'm in the Fuse + application editor, and I move to the "Gear" tab (application settings), I can set actions to perform when there is no input, no match, or a shortcut is input. When I select the action from the dropdown list, choose a page and click Save, the Page dropdown reverts to bl...
by jparnell
Tue Dec 10, 2019 6:00 pm
Forum: Plum Fuse+ Q&A
Topic: Reporting Attempts vs Connections
Replies: 12
Views: 5234

Re: Reporting Attempts vs Connections

Confirmed, I have verified the change. This is very helpful, thanks very much for the fix, and the notification. Now I can easily report on attempts vs connections, hooray!
by jparnell
Tue Oct 22, 2019 9:49 am
Forum: Plum Fuse+ Q&A
Topic: Reporting Attempts vs Connections
Replies: 12
Views: 5234

Re: Reporting Attempts vs Connections

Great, thanks very much.
by jparnell
Tue Oct 15, 2019 11:35 am
Forum: Plum Fuse+ Q&A
Topic: Reporting Attempts vs Connections
Replies: 12
Views: 5234

Re: Reporting Attempts vs Connections

Happy October!

I wanted to check in - do you have an approximation of when the Q4 release is scheduled for release? Thanks!
by jparnell
Tue Oct 15, 2019 11:29 am
Forum: Plum Fuse+ Q&A
Topic: Calls / Call Logs By Application or Dest Number
Replies: 2
Views: 2074

Re: Calls / Call Logs By Application or Dest Number

Hi there, I just wanted to add my vote that this would be a useful feature. We are running a campaign right now, and it requires that we download and extract data from the logs. I need to use the API to gather session IDs at the end of each day. But I cannot specify a unique application, therefore I...
by jparnell
Mon Jul 22, 2019 1:12 pm
Forum: Plum Fuse+ Q&A
Topic: Reporting Attempts vs Connections
Replies: 12
Views: 5234

Re: Reporting Attempts vs Connections

Hi there, you suggested that we should check in sometime last week for an update. Would the proposed bugfix change the Outbound Queue screen so that inputting a date range would show total attempts? Are there plans for a patch to be released? Thanks!
by jparnell
Fri Jul 12, 2019 2:36 pm
Forum: Plum Fuse+ Q&A
Topic: Reporting Attempts vs Connections
Replies: 12
Views: 5234

Re: Reporting Attempts vs Connections

Thanks! Please do keep me posted.
by jparnell
Tue Jul 02, 2019 5:26 pm
Forum: Plum Fuse+ Q&A
Topic: Reporting Attempts vs Connections
Replies: 12
Views: 5234

Re: Reporting Attempts vs Connections

Hi there, just following up on this topic. Any suggestions?
by jparnell
Fri Jun 28, 2019 3:34 pm
Forum: Plum Fuse+ Q&A
Topic: Reporting Attempts vs Connections
Replies: 12
Views: 5234

Re: Reporting Attempts vs Connections

Hello there, My ticket to Support was regarding incorrect numbers appearing on Voicetrends for this week. This forum post is regarding the challenges of pulling a count of attempts vs. connections. I haven't heard from Support about this topic. Feel free to reply via this forum or directly to me via...
by jparnell
Thu Jun 27, 2019 12:31 pm
Forum: Plum Fuse+ Q&A
Topic: Reporting Attempts vs Connections
Replies: 12
Views: 5234

Reporting Attempts vs Connections

Hello, I need to report on outbound attempt counts versus successful connection counts per each application. The best way I've found to do this is pretty cumbersome. I'm visiting the Outbound Queue screen to count total attempts. Ideally, I could put in a date range and use the count of results at t...
by jparnell
Mon Jun 03, 2019 12:00 pm
Forum: Plum Fuse+ Q&A
Topic: Can the Logs screen show AM & PM?
Replies: 4
Views: 2624

Re: Can the Logs screen show AM & PM?

Rad! Thank you, it's appreciated.
by jparnell
Sun Jun 02, 2019 1:03 pm
Forum: Plum Fuse+ Q&A
Topic: Can the Logs screen show AM & PM?
Replies: 4
Views: 2624

Can the Logs screen show AM & PM?

The Logs screen shows date/times as Standard (non-military), however it does not include AM or PM which can lead to confusion. Could the AM & PM be added please?
by jparnell
Tue May 28, 2019 7:20 pm
Forum: Plum DEV Q&A
Topic: Some SMS messages not getting sent
Replies: 5
Views: 2942

Re: Some SMS messages not getting sent

Thank you for this response. We will continue to experiment with different messages and make sure to use messaging which will be delivered on a variety of carriers. As a side note, I did not receive an email when this topic received a reply, even though I am subscribed to the topic. I think your mai...
by jparnell
Thu May 23, 2019 2:35 pm
Forum: Plum Fuse+ Q&A
Topic: Trouble handling API fetch timeouts
Replies: 2
Views: 2280

Re: Trouble handling API fetch timeouts

Perfect, thanks for the reply. I'll re-test when the June update is ready.
by jparnell
Wed May 22, 2019 6:29 pm
Forum: Plum Fuse+ Q&A
Topic: Trouble handling API fetch timeouts
Replies: 2
Views: 2280

Trouble handling API fetch timeouts

Hello, I'm attempting to create a module that gracefully handles API call timeouts. I am using the "Rest" module, and I've linked the custom error module to a simple prompt that says "Error was encountered". However, when the API takes longer than X seconds (as defined in the application settings "W...