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by merciera
Mon Oct 08, 2018 11:19 am
Forum: Plum Insight Q&A
Topic: How to Display Caller ID of each Agent
Replies: 1
Views: 6841

How to Display Caller ID of each Agent

Hi, We currently have a situation where the agent passes the caller into our Survey on Insight. The caller ID that is displayed is the generic number for our call center. How can I have either the extension or the actual number of the agent displayed as the caller ID so that I can take action on the...