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Search found 15 matches
- Wed Jan 22, 2020 6:04 pm
- Forum: Plum DEV Q&A
- Topic: Polly Voices Options
- Replies: 2
- Views: 20398
Re: Polly Voices Options
Thank you for the reply. Having that as a global property (or some other way to set it as the default) would be a great addition to the platform. But either way, this is good news. Thanks again.
- Wed Jan 22, 2020 12:01 pm
- Forum: Plum DEV Q&A
- Topic: Polly Voices Options
- Replies: 2
- Views: 20398
Polly Voices Options
Hello, I noticed that Polly voices are now available - not only as an option for the application, but there is also documentation on the dev site. My first question is: is Polly now fully supported as a TTS option? We have tested some options (like Nuance Vocalizer 6.0 Alpha) that work sometimes, bu...
- Mon Sep 23, 2019 12:40 pm
- Forum: Plum DEV Q&A
- Topic: Long call recordings break the recording downloader
- Replies: 1
- Views: 19012
Long call recordings break the recording downloader
At the end of every call, I send the recording to a file (SaveCallRecording.php) to convert to WAV (using SOX) and save. After a long call (both my tests were about 1 hour 20 min), it is throwing an error: DocumentParser::FetchDocument - Parse error in file "/IVR/SaveCallRecording.php", line 1, colu...
- Fri Sep 13, 2019 3:59 pm
- Forum: Plum DEV Q&A
- Topic: Recordcall appending empty recording
- Replies: 2
- Views: 14323
Re: Recordcall appending empty recording
Support said this is indeed a platform issue and is slated to be resolved in a future release. The workaround I came up with for my specific situation is to use SOX to trim the silence at the end of the call. See the SOX documentation for "silence" for more information. Here is the full SOX command ...
- Thu Sep 12, 2019 1:38 pm
- Forum: Plum DEV Q&A
- Topic: Recordcall appending empty recording
- Replies: 2
- Views: 14323
Re: Recordcall appending empty recording
I sent in a request to support, but thought I would give an update here. I determined this is because of the <disconnect/> tag in the Hangup form. If I use a <throw event="connection.disconnect"/>, the recording works as expected. However, I am using disconnect very intentionally - I want to hang up...
- Mon Sep 09, 2019 5:19 pm
- Forum: Plum DEV Q&A
- Topic: Recordcall appending empty recording
- Replies: 2
- Views: 14323
Recordcall appending empty recording
My application (among other things) connects the caller to a third party via <transfer>. At the AppRoot level, I have the recordcall property turned on, as the entire IVR portion of the call is recorded. However, for some transfers, we want to turn off recording. The transfer is essentially the end ...
- Thu Apr 04, 2019 1:31 pm
- Forum: Plum DEV Q&A
- Topic: Unexpected result returned from grammar
- Replies: 8
- Views: 21541
Re: Unexpected result returned from grammar
I see that your test was successful. We did more testing from different phones, with different people, and different pronunciations. We have received mixed results, even when speaking very similarly between calls on the same device. From our desk phones, it seems to work pretty consistently. From ou...
- Thu Apr 04, 2019 10:02 am
- Forum: Plum DEV Q&A
- Topic: Unexpected result returned from grammar
- Replies: 8
- Views: 21541
Re: Unexpected result returned from grammar
Sent a PM with instructions on testing.
I recently noticed that I can actually have two grammars of different languages active at the same time, and this worked with Recognizer. Is this a supported scenario?
I recently noticed that I can actually have two grammars of different languages active at the same time, and this worked with Recognizer. Is this a supported scenario?
- Wed Apr 03, 2019 1:42 pm
- Forum: Plum DEV Q&A
- Topic: Unexpected result returned from grammar
- Replies: 8
- Views: 21541
Re: Unexpected result returned from grammar
Thanks, switching to OSR fixed that issue. However, I cannot get OSR to properly recognize my Spanish utterances. "Lámpara" returns "llama" every time. "Manzana" returns "llama" as well. Do you have any more information on the differences between these engines, with regards to accuracy and multiling...
- Wed Apr 03, 2019 10:28 am
- Forum: Plum DEV Q&A
- Topic: Unexpected result returned from grammar
- Replies: 8
- Views: 21541
Re: Unexpected result returned from grammar
We are using the AT&T Natural Voices 1.4, but I have also tried Realspeak 4.0, I believe. We plan on using Nuance Vocalizer when that is released. I have this as an XML file in Plum File Repository for my account under /testgrammars/SpanishEnglishTest.xml. I have it saved as UTF-8, as that sounded l...
- Tue Apr 02, 2019 5:26 pm
- Forum: Plum DEV Q&A
- Topic: Unexpected result returned from grammar
- Replies: 8
- Views: 21541
Unexpected result returned from grammar
I am testing Spanish speech recognition, and have run into an issue. This is the code I am using: <?xml version="1.0" encoding="utf-8"?> <vxml version="2.1" xml:lang="es"> <form> <field name="keyword"> <grammar type="application/srgs+xml" root="KEYWORDEN" mode="voice" xml:lang="en"> <rule id="KEYWOR...
- Mon Mar 18, 2019 6:49 pm
- Forum: Plum DEV Q&A
- Topic: Property 'recordcall' not recording part of the call
- Replies: 8
- Views: 23560
Re: Property 'recordcall' not recording part of the call
Thank you for your response. Our business leaders and QA team have a requirement that the audio recordings of the entire call sound exactly like the actual call (all sounds and whitespace included). I already noticed that whitespace seems to be truncated (i.e. if there is an extra long fetch in the ...
- Tue Mar 12, 2019 1:35 pm
- Forum: Plum DEV Q&A
- Topic: Property 'recordcall' not recording part of the call
- Replies: 8
- Views: 23560
Re: Property 'recordcall' not recording part of the call
Thanks for the response. We do utilize the <record> tag, where appropriate. However, I am looking to record the entire call (including complicated IVR prompts, etc), so the <record> tag is not what I am looking for here. Also, I cannot put a <subdialog> in a <record>. The place where the call is not...
- Fri Mar 08, 2019 4:14 pm
- Forum: Plum DEV Q&A
- Topic: Property 'recordcall' not recording part of the call
- Replies: 8
- Views: 23560
Re: Property 'recordcall' not recording part of the call
Thank you for the reply. I changed this setting to "true", and now it does record the beginning missing prompts. So we are partially there. I didn't mention this in the OP, but this setting is disabled because I 'split' the recordings into multiple files in the following manner: Start recording at b...
- Thu Mar 07, 2019 3:46 pm
- Forum: Plum DEV Q&A
- Topic: Property 'recordcall' not recording part of the call
- Replies: 8
- Views: 23560
Property 'recordcall' not recording part of the call
I am having a problem in which part of my IVR flow is not being recorded as expected. Here is the (extremely) simplified structure of my application: AppRoot.php: <?php echo "<?xml version=\"1.0\" encoding=\"UTF-8\"?>"; ?> <vxml version="2.1"> <property name="recordcallappend" value="false"/> <prope...