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Search found 6 matches

by luckyllama
Thu Jan 23, 2020 3:41 pm
Forum: Plum DEV Q&A
Topic: Is there a way to know if a phone # is a landline or cell #?
Replies: 2
Views: 1542

Re: Is there a way to know if a phone # is a landline or cel

Not sure if Plum has an in-house solution. If not, take a look into Twilio's Lookup API. It can tell you the type of line and some other information about the caller as well. https://www.twilio.com/lookup
by luckyllama
Wed Sep 11, 2019 4:07 pm
Forum: Plum DEV Q&A
Topic: W3.org VXML Schema Inaccessible
Replies: 2
Views: 1976

Re: W3.org VXML Schema Inaccessible

The W3.org site is working again for us today. We downloaded all of the related schema documents for VXML and are using local copies for validation now. This approach seems to be working fine. No need for follow-up unless you have additional ideas/considerations. Thank you.
by luckyllama
Tue Sep 10, 2019 4:17 pm
Forum: Plum DEV Q&A
Topic: W3.org VXML Schema Inaccessible
Replies: 2
Views: 1976

W3.org VXML Schema Inaccessible

All - we're running into an issue today where the VXML 2.1 schema posted at W3.org has been inaccessible to some of our servers which is making some of our core processes fail. (https://www.w3.org/TR/2007/REC-voicexml21-20070619/vxml.xsd) The strange thing is that the W3.org site appears to be acces...
by luckyllama
Tue Aug 27, 2019 2:32 pm
Forum: Plum DEV Q&A
Topic: Spanish Grammar Recognition
Replies: 3
Views: 2269

Re: Spanish Grammar Recognition

Our prompt asks the caller to say a "keyword" phrase they heard on the radio (as part of an advertising campaign). The match phrases could be literally anything the advertiser wants to use as the match phrase. In the example I provided, the match phrase was an acronym with the letters C P L, but we ...
by luckyllama
Fri Aug 23, 2019 9:43 am
Forum: Plum DEV Q&A
Topic: Spanish Grammar Recognition
Replies: 3
Views: 2269

Spanish Grammar Recognition

Hello, We have some Spanish call flows within our application. Our callers are experiencing an almost 100% no match rate against our Spanish grammar list and we're troubleshooting to find any potential configuration changes that may help with the matching. One thing we're looking at currently is the...
by luckyllama
Thu Jun 13, 2019 4:33 pm
Forum: Plum DEV Q&A
Topic: Nuance ASR Support
Replies: 3
Views: 2586

Re: Nuance ASR Support

Resurrecting this thread for a similar question. On a less-specific note, can you share if there are ANY plans to upgrade the ASR engine to a newer option, not just the specific products mentioned earlier?