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- Sun Mar 14, 2004 12:05 am
- Forum: Plum DEV Q&A
- Topic: Is it possible to record and entire phone call?
- Replies: 5
- Views: 11008
We have used Magnasync Specialist Recorders: http://www.magnasync.com/Magnasync_Recorders.htm to record entire phone calls (both live agent and IVR). The recording is done via phone taps (either by analog Y splits or by digital T1 taps) on the phone line. The recordings are stored in the form on WAV...