We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Search found 3555 matches

by support
Wed Jan 22, 2020 12:56 pm
Forum: Plum DEV Q&A
Topic: Polly Voices Options
Replies: 2
Views: 1478

Re: Polly Voices Options

Hello, Absolutely! Polly is ready and in production for use, Polly is fully supported. We have not announced it yet however and will be making a larger announcement soon along with providing even more documentation in the coming weeks. At this time it cannot be set as the default and requires that y...
by support
Mon Jan 13, 2020 2:53 pm
Forum: Plum DEV Q&A
Topic: Some documentation pages are not loading content?
Replies: 2
Views: 1458

Re: Some documentation pages are not loading content?

Hi Ryan,

Our apologies for the delay - Thank you for bringing this to our attention. We have implemented a fix for our documentation site.

Let us know if you have any questions.

Regards,
Plum Support
by support
Thu Jan 02, 2020 2:59 pm
Forum: Plum DEV Q&A
Topic: Set Default Language unless Switch Language
Replies: 17
Views: 19022

Re: Set Default Language unless Switch Language

Hello Shantelle,

Unfortunately 60 seconds is the maximum.

Here is our documentation on this resource: https://docs.plumvoice.com/dev/voicexml ... []=seconds

Regards,
Plum Support
by support
Thu Dec 19, 2019 1:46 pm
Forum: Plum Fuse+ Q&A
Topic: Fuse editor bug: Dropdown values are blank after saving
Replies: 1
Views: 1394

Re: Fuse editor bug: Dropdown values are blank after saving

Hello JR,

We have been able to reproduce this behaviour and our internal Dev team is investigating now.

Regards,
Plum Support
by support
Tue Dec 10, 2019 8:46 am
Forum: Plum Fuse+ Q&A
Topic: Reporting Attempts vs Connections
Replies: 12
Views: 4751

Re: Reporting Attempts vs Connections

Hello,

The issue has been fixed and a patch has been applied!

Please let us know if you see any other oddities.

Regards,
Plum Support
by support
Tue Nov 05, 2019 1:23 pm
Forum: Plum Fuse+ Q&A
Topic: SOAP request
Replies: 3
Views: 6238

Re: SOAP request

After some investigation, we have determined the root of the issue you're experiencing when calling SOAP web services is that your service is hosted via ASP.NET. By itself, hosting on ASP.NET is not an issue, as we have many other clients who are using ASP.NET without issue. However, our system does...
by support
Tue Oct 29, 2019 2:20 pm
Forum: Plum Fuse+ Q&A
Topic: Soap request does not parse our XML request
Replies: 4
Views: 2642

Re: Soap request does not parse our XML request

Hi Shelly, Our engineers are looking into this as a potential bug. Thank you for bringing this to our attention. We will address this in the normal course of our bug fix schedule. Regards, The Plum Voice Support Team Since I'm a new user and under some deadlines, I want to understand if you are tre...
by support
Mon Oct 28, 2019 3:58 pm
Forum: Plum Fuse+ Q&A
Topic: Soap request does not parse our XML request
Replies: 4
Views: 2642

Re: Soap request does not parse our XML request

Hi Shelly,
Our engineers are looking into this as a potential bug. Thank you for bringing this to our attention. We will address this in the normal course of our bug fix schedule.

Regards,
The Plum Voice Support Team
by support
Fri Oct 25, 2019 5:52 pm
Forum: Plum Fuse+ Q&A
Topic: SOAP request
Replies: 3
Views: 6238

Re: SOAP request

Hey Shelly,

We are reviewing your post now and are working on an answer with a Dev now, we will update you shortly.

Regards,
Plum Support
by support
Fri Oct 25, 2019 3:02 pm
Forum: Plum Fuse+ Q&A
Topic: Soap request does not parse our XML request
Replies: 4
Views: 2642

Re: Soap request does not parse our XML request

Hello, Thank you for contacting our support forum and we look forward to being able to assist you. Also, we genuinely appreciate you providing additional examples to help us determine what may be going on. We're reviewing your request and are reviewing the examples that you have provided. Our team w...
by support
Tue Oct 22, 2019 8:26 am
Forum: Plum Fuse+ Q&A
Topic: Reporting Attempts vs Connections
Replies: 12
Views: 4751

Re: Reporting Attempts vs Connections

Hello!

Looking at our current time-line it appears that this fix is slated for release Mid December.

Regards,
Plum Support
by support
Fri Oct 18, 2019 6:01 pm
Forum: Plum Fuse+ Q&A
Topic: API Certificate Issue
Replies: 1
Views: 1837

Re: API Certificate Issue

Hello! We certainly want to help get you to the bottom of this. In order to provide you with additional assistance we'd like to get a better understanding of the context in which you're operating in. Would you mind sharing additional details so that our team can provide you with added guidance? Than...
by support
Mon Oct 07, 2019 9:42 am
Forum: Plum DEV Q&A
Topic: Long call recordings break the recording downloader
Replies: 1
Views: 2062

Re: Long call recordings break the recording downloader

Updating this thread to say client has submitted support ticket directly with the Plum Support team.
Support confirmed this was a platform level issue and is working directly with client to provide updates.
Platform team informs us that the ETA for this fix will be in Q1.
by support
Mon Oct 07, 2019 9:39 am
Forum: Plum Fuse+ Q&A
Topic: TTS Speaking Rate
Replies: 1
Views: 1894

Re: TTS Speaking Rate

Hi Alisa,

Great question! Unfortunately that is not a feature in Fuse+ at this time. Our DEV tool is more sophisticated and allows for more granular control over features in applications, for example the TTS speed.
Please let us know if we can assist with anything else!

Best,
Plum Support
by support
Fri Oct 04, 2019 6:44 am
Forum: Plum Fuse+ Q&A
Topic: Rest Json syntax
Replies: 2
Views: 2025

Re: Rest Json syntax

Hi Alisa, Thank you for your patience- we've tried looking into your account for associated logs and testing things ourselves to recreate the issue but have been unsuccessful so far. Everything appears to be working as expected - can you kindly elaborate on what you mean by unsuccessful? Thank you, ...