Plum IVR Support

Hi, After reading some stuff on Plum, just curious about the voice recognition behavious. In detail, in Plum ssystem, choosing the speech recognition mode. So what is the conditions to interrupt the prompt when listenting callee's speacking? For example, there is a long phrase, does PLum engine alwa...

Hi, This is what I saw in the call info window. Can you please help to check it? Thanks. greg Call ID: 386123 Status: failed Campaign Name: default Phone Number: 18009224684 Start URL: http://www.myhost.com/jsp/ivr/plum_worker.jsp Result URL: Call Parameters: Message Reference: Session ID: Attempts:...

Hi, I am trying the outbound call with plum, but the call failed always, after my two-times trying, here is the information I checked, ======================= Message Reference: Session ID: Attempts: 3 of 3 Last Attempt: Wed, 20 Sep 2006 00:39:07 -0400 Retry Interval: 5 Minutes Scheduled Time: Wed, ...

Hi, Thanks for the detailed response. Based on the example when asking people to say the amount of money want to donate, I expect people would say in various of pattern, such as "I would like to donate $xx dollars and $xx cents", or "how about $xx and $xx", or "total would be $xx dollars and $xx cen...

Hi

I just try plum outbound call applicaition, but just got the message below,

Internal system error. ERROR: Invalid login or pin

Could some one help me on this?

Thanks.
greg

I am talking about the speech recognition.

I know need to come up with some customized grammar, but can you share some infor here?

Thanks.
greg

Hi,

I have read the related materials no Plum site.

Have one question here, is there any avaiable garmmar sample I could leverage?

I would to catch the sentence pattern, like,
"You account amount is xx dollars xx cents"
and,
"Please pay xx dollars xx cents"

Thanks.
greg