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by brent.russell
Thu Jun 07, 2007 12:11 pm
Forum: Plum DEV Q&A
Topic: Converting recorded sound
Replies: 1
Views: 5616

Converting recorded sound

I noticed that when I record a 2 minute message and post it to my server, it is only 60-300 kilobytes! I am developing an application that will accept mp3's from people and they will be used as voice prompts in an IVR system. However, the average user does not know anything about compression of soun...
by brent.russell
Mon May 14, 2007 4:16 pm
Forum: Plum DEV Q&A
Topic: Save mesage on disconnect
Replies: 3
Views: 9200

yeah... the password is incorrect. so it will not return properly. However this does help a little thank you. I have noticed that is is supposed to be pointing to http://usbal.ivr.mobilemessenger.com/test/index.php
instead of
http://usbal.ivr.mobilemessenger.com/index.php


thank you,
Brent
by brent.russell
Mon May 14, 2007 3:30 pm
Forum: Plum DEV Q&A
Topic: Save mesage on disconnect
Replies: 3
Views: 9200

I tried a few other things. I included all of the code below. One thing I tried is added the catch tag in many places however this was not working. However... if I test it by not hanging up the phone after recording, it all works fine. <var name="phone_number" expr="application.GVphone"/> <var name=...
by brent.russell
Mon May 14, 2007 3:20 pm
Forum: Plum DEV Q&A
Topic: Save mesage on disconnect
Replies: 3
Views: 9200

Save mesage on disconnect

On disconnect I am trying to save a message that a user was leaving. Normaly the user presses pound and the message gets sent. If they do not press pound and just hang up... the message does not get sent. after adding the following code... index.php was not accessed. Can you please help me with this...
by brent.russell
Mon Apr 30, 2007 5:30 pm
Forum: Plum DEV Q&A
Topic: Get phone number called
Replies: 11
Views: 32448

session.telephone.dnis only gives me the last 4 digits. is there anyway to get the entire number?
i.e 6172222016

thank you
by brent.russell
Mon Apr 30, 2007 4:32 pm
Forum: Plum DEV Q&A
Topic: 3 way calling or a second transfer
Replies: 3
Views: 8242

Is there anyway to build a voice confrencing application by getting more than 2 people on?
by brent.russell
Sun Apr 29, 2007 1:10 pm
Forum: Plum DEV Q&A
Topic: call transfer questions
Replies: 1
Views: 5778

call transfer questions

1. Do you allow blind transfers? Is your system setup to do so? 3. Is the caller ID set by ani="" sent with a blind transfer? 2. With a transfer... how can I tell how long the person was talking? How do I catpure formName.durration? This is assuming that a blind transfer was not performed. I am assu...
by brent.russell
Thu Apr 26, 2007 1:50 pm
Forum: Plum DEV Q&A
Topic: Dynamically change a directory name
Replies: 4
Views: 10937

You are going to have to use php to build your vxml file. example: say_something.php <?php print "<?xml version=\"1.0\"?>\n"; print "<vxml version=\"2.0\">\n"; ?> <form id="saysomething"> <audio src="http://incentivesonline.com/ivr/<?php print $lang_dir; ?>/welcome.mp3"> </form> <?php // do some oth...
by brent.russell
Thu Apr 26, 2007 1:30 pm
Forum: Plum DEV Q&A
Topic: Place call from script
Replies: 1
Views: 5757

Place call from script

Is there anyway that i can make the plum system call out via the result of a web event such as an http request?

Example:
Someone places an order online and 2 minutes later they get a phone call with a message confirming the details.

Thanks,
Brent
by brent.russell
Thu Apr 26, 2007 1:28 pm
Forum: Plum DEV Q&A
Topic: 3 way calling or a second transfer
Replies: 3
Views: 8242

3 way calling or a second transfer

I want to have a caller call in to the voice system and when they choose certain options they will be transfered to another number. As soon as that other person picks up a call will be placed to another number where all 3 can be on the line. If that is not possible I would like it so that the origin...
by brent.russell
Fri Feb 23, 2007 3:19 pm
Forum: Plum DEV Q&A
Topic: digit length... 7 or 10 digits
Replies: 1
Views: 6146

digit length... 7 or 10 digits

I am trying to force people to only enter in 7 digits or 10 digits but this does not work: type="digits?length=10|7" If there is no way to do it in the field tag is there a way I can run it through an if statement and check the length of what they entered? something like this: <property name="interd...
by brent.russell
Wed Feb 21, 2007 5:00 am
Forum: Plum DEV Q&A
Topic: submit music only playing first sec.
Replies: 1
Views: 6345

submit music only playing first sec.

I can't seem to fix this one and I am not sure why.... When I play this audio file during a submit it only plays the first half second of it over and over really fast. However, it is random. It seems to do it for 30-40 min then it will play as normal for a while. there is no heavy load on our server...
by brent.russell
Thu Feb 08, 2007 5:13 pm
Forum: Plum DEV Q&A
Topic: vars between docs
Replies: 3
Views: 10045

This does not seem to work for me. I dont even get the hello world prompt as shown below. I can't see what i am doing different root.vxml: <?xml version="1.0"?> <vxml version="2.0"> <var name="url"/> <var name="unsubscribe_file"/> <var name="voiceovers"/> <var name="source"/> <var name="ivr_user_nam...
by brent.russell
Tue Feb 06, 2007 4:54 pm
Forum: Plum DEV Q&A
Topic: multiple elseif's
Replies: 1
Views: 5896

This was my mistake. The else if was working all along. i was not allowing the other numbers as choices due to my grammars


Thank you
by brent.russell
Tue Feb 06, 2007 4:51 pm
Forum: Plum DEV Q&A
Topic: Specify the # key
Replies: 5
Views: 13491

your right... I had 1|2 for the grammar. Thanks for pointing that out. My mistake! But now that raises a different issue: here is my grammar: <grammar type="application/x-jsgf">2|3|'#'</grammar> I also tried <grammar type="application/x-jsgf">2|3|#</grammar> But I get errors with both. Is there a wa...