Plum IVR Support

Ok, I think I'd like to try the second ("slightly worse sounding") option first to see if it will be adequate. Can you provide any more guidance on how to do that?

I am pulling from a database a field that contains both a number and a letter (e.g. "26 A", "26 E", etc.). I need the IVR system to pronounce this field as a distinct number and latter (e.g. "twenty six A", "twenty six E", etc.). Unformatted, the number is pronounced fine but then the letter (especi...

Ok thanks for your quick reply.

Ok, Julia works, but can I make the voice global? I read on another post that there is a <property> feature.

Does it work? Where do I insert it in the code?

I've tried this:

<property name="voicegender" value="female"/> right below the xml and vxml opening lines

but it doesnt work.

Ok, Julia works, but can I make the voice global? I read on another post that there is a <property> feature.

Does it work? Where do I insert it in the code?

I've tried this:

<property name="voicegender" value="female"/> right below the xml and vxml opening lines

but it doesnt work.

Thanks a lot.

Hello,

I am wondering if there is a way to switch the voice on my IVR from a male voice to a female voice?

Thank you,

LIP

One of the first things that happens on our IVR is that the customer has to enter or say a bus stop number at which they would like to board the bus. We noticed that if we try to say a number, say 130, the only way it seems to understand is if you say “one hundred, thirty”. If we say “one thirty” or...