Plum IVR Support

thanks! don't know how i missed this the first time

When Plum tries to access an https site with a self-signed certificate, the following error appears: Thu 03 Jun 2004 01:00:32 PM EDT (000000;000;1086281939) [inet] ERROR: Error fetching document due to SSL certificate problem, verify that the CA cert is OK I'm assuming Plum does not recognize self-s...

For outbound calls, there is a long pause after the user says Hello and before the script starts. How can I reduce this time?

Under the FAQ, a question is posted as to whether Plum supports HTTPS/SSL. In the response, it says: "Yes. Please note that the platform will even retrieve pages from HTTPS sites without certificates issued from a certificate authority. If you are having problems retrieving content from an HTTPS sit...

If multiple calls are queued, all to the same phone number, will the system ensure the calls occur one at a time - or will they all go out at the same time, assuming multiple channels are available? Why would the system recognize a device as an answering machine in one case and voice in another, whe...

Is it possible to use the transfer tag to transfer to an extension - ie, have the extension dialed after the initial call to the main line.

There is no direct line to the phone - the only way to access it is to go through the main line and dial the extension number.

I am trying to reprompt the user when they enter the first 2 invalid numbers, after the 3rd invalid number, I use <submit> to go to a 'goodbye' script. If the number is valid, the rest of the script is executed. However, I cannot get the script to quit after 3 invalid numbers. It quits after 3 nomat...

thanks, i realized that I was clearing all my variables right after I posted that note. As soon as I specified which one(s) to clear, the script functioned properly.

I am escaping the characters - I was showing you what displays in the browser.

thanks for the clarification.

I thought <reprompt /> was only supposed to replay the prompts from within the same <field>. However, I have a voiceXML file with some introductory text, then multiple questions, where the introductory text is within <block><audio> tags (no <prompt>) and each question is contained within <field> tag...

I'd rather not post the URL here.

I have another question. Is the startVXMLURL variable supposed to have a capital S or not? I've seen both startVXMLURL and StartVXMLURL in the documentation.

The last callID that failed is 494

Thanks, but the syntax of the URI/port is correct.

(As I mentioned, the voiceXML can be correctly interpreted and read from this same URI for an inbound call. it just doesn't work for the outbound call.)

Any other ideas, please let me know.

Are there any characters (such as underscores '_') that are not allowed in the URI?

The Application URL (under the developer page, Application Setup) is set to the exact same URL and it works fine there (as an inbound call.)

Is there any way to see the error logs when an outbound call is made?

THe online log gives the following error message: Fri 07 May 2004 02:00:53 PM EDT (000000;001;1083952766) [jsi] ERROR: errmsg SyntaxError: missing ; before statement line 1 linetxt 3_101526 tokentxt _101526 due to the following line: <var name="smid" expr="3_101526" /> There is nothing in the docume...

When making outbound calls, is there any problem with sending Plum a StartVXMLURL with a different port number specified? I can't seem to make an outbound call. The script is fine (I've verified this by setting the Application Setup URL to point to it.) I keep getting an error of badfetch.buttery? N...

Do you have a list somewhere of common errors and a possible reason for them? I am getting an error of type badfetch buttery or something like that. It's difficult to understand the second part.