Plum IVR Support

Hi, I m not able to catch the disconnect.hangup event when I disconnect the call after transferring the call to a tel number. Below is the VXML for the same please suggest. <?xml version="1.0"?> <vxml version="2.1"> <catch event="connection.disconnect.hangup"> <prompt> <voice name="crystal"> <break ...

Sorry, i got the cause of the error & it was destexpr="+15613689500" which was supposed to be dest="+15613689500"


Thanks,
-Awaneesh

Hi, I have this VXML from call transfer which i got from the thread.. http://support.plumgroup.com/viewtopic.php?t=420&highlight=connection+disconnect+hangup <?xml version="1.0"?> <vxml version="2.0"> <form id="transfer"> <transfer name="the_transfer" bridge="true" destexpr="+15613689500" connecttim...

Hi, I have tried to recreate the bad fetch error & the scenario is as follows. If i call the IVR & get the VXML document from our server & keep moving in the same document by touching almost all the nodes or repeating them for about 3 min . And then submit the request to our application server then ...

You are right that the IVR is not fetching any document from application server. But if at all the control is reaching to our application server then the first line of the code creates a log file (if error then 0 kb file gets created else the session is written in the file) & followed by the VXML cr...

Hi, We are running our application & after successfully working for about 7 minutes. The call become nonresponsive. After looking at the call log, we found out that this is a time out error. After that we added the fetchtimeout =180s in submit node. But still we are getting the same behavior. The er...

Hi, I have a situation where in i need to increment a varibale in else condition (i.e. non matching condition other than mentioned in if loop). And need to exit after the third attempt without using the NoMatch event. If(cond== 1) else if (cond==2) else var = var +1 If var =3 then exit Can you sugge...

Hi, I have a case where in i need to get the some user input as digits to here different prompts. But in case if you enetr other than whats not mentioned in the VXML then the call gets hanged. Please let me know how to get rid of this issue. The VXML is as follows. <form id="menuresult"> <block> <pr...

Hi, We have been given a telephone number "6172742066" by Plum to test our applicatio. We are storing this number as the Called id in out application DB to check from which number the call has been made. But when we receive the "session.telephone.dnis" , plum gives us only last 4 digit of the teleph...

Hi, I have a problem while accepting an input other than mentioned in the IF-ELSEIF condition.The VXML is as follows... <form id="confirm_ssn_number"> <block> <prompt> <voice name="crystal"> <break size="medium" />The Number you entered is<break size="medium" /><say-as type="acronym"> <value expr="s...

Hi, I have a problem while accepting an input other than mentioned in the IF-ELSEIF condition.The VXML is as follows... <form id="confirm_ssn_number"> <block> <prompt> <voice name="crystal"> <break size="medium" />The Number you entered is<break size="medium" /><say-as type="acronym"> <value expr="s...

We are only using DTMF mode & about to change the voice prompts to accept only DTMF values. Here is the VXML we are using for the accepting the user input ... <?xml version="1.0"?> <vxml version="2.0"> <var name="ssn_number" /> <var name="dobset" /> <var name="submitcount" expr="1" /> <form id="prom...

Here is the VXML we are using... <?xml version="1.0"?> <vxml version="2.0"> <var name="ssn_number" /> <var name="dobset" /> <var name="submitcount" expr="1" /> <form id="prompt_ssn_number"> <field name="MyField" type="digits?length=9"> <prompt><voice name="crystal"> <break size="medium" /> Please Sp...

Hi, i have a situation in my application to accept a 9 digit SSN number from the caller. But the VXML behavior is inconsistent meaning first time entry fails, second time entry also fails to understand the & then after retrying for the third time on entering the same number it accepts. The scenario ...

Hi,

How to enable the Live logs becuase it always shows as 'None' in my account.

Please suggest.

-Awaneesh